Pardytime

The booking of casino offers on line is new, and it is clear that the reps don't know how to handle these anomalies (ie not connected to a promo code). I was given the email address of a 'supervisor' and I sent the screen shots of what I am seeing when I book, but again, no response. I expect we will continue to get the runaround until those cruises have long sailed. There may be some discussions going on behind the scene: Is the financial impact of the glitch to be carried by the casino, or by Princess who manages the IT? Maybe once they get that sorted out, we will hear back.

I did call again (another 2 hrs) and was promised to receive a call back (again) and did not. Did they contact you?

Thanks for your input sandsunsurf I kept saying that there have to be other people experiencing this. I am still waiting to hear back from Princess on this issue. I did receive a courtesy call that they were still working on it, and the expiry date on my hold for this cruise has now been extended until Mar 7th. I took screen shots along the way, and offered them up, but was told not to send any. I was asked several times what offer I was booking against, but I really can't tell from the website. I am very glad I put a hold on it rather than paying outright to find out afterwards that Princess Plus wasn't included. I expect they will simply just say no, and really I don't have the fortitude to take it any further. In the end, I will probably still book this cruise without Princess Plus, as it is a bucket list cruise for a good price.

The website is truly glitchy these past few days. Last night I spent 2 hrs on the phone with Princess, with no resolution. I had seen a great deal and made a reservation, selecting Princess Plus, and verified that Princess Plus was on the listed 'applied promos', but when I received the booking confirmation a few minutes later, the Princess Plus benefits were not there. I tried again with another booking this morning, and the same thing happened. Now I am locked out of my account. I think they are working on it. I am not optimistic that they will honor the original quote, but will post here again if they do.