KY Deb

8055 on Quest

lots of noise from the Patio above.  Close to elevator and stairs a plus. Loved the cabin and the shower, but would choose a different one next time.  

We will be on the Quest 10/31 for the Spanish Intensive voyage.  Thank you for the review.   Really looking forward to our trip. First time on Azamara so eagerly searching for all current info.  

Well, at least for 2023! 😜

In June I received this update with a link to all of the shore excursions for your cruise.  By clicking on the link, it brings up all sailing dates.  You click on your date and you have a printable list with details of all excursions on your cruise. 
 

I

If we pick up a taxi tour of the Rock from the pier, can we pay with a credit card, euros,  or do we need pound sterling?   

I have been able to connect with excursions for my sail date using the link from the email update.   

JaneStarr,  So sorry you have to deal with this.  I’m now so happy we were able to cancel our flights made through Choice Air, and now have flights made directly with the airline.  I was afraid we would be in your situation.  I’m glad for you that your TA has a vested interest to be on top of this! 

16 minutes ago, JaneStarr said:

Really wish we hadn’t gone with cruise-line air. I’m unlikely to do that again.

Is it too late to cancel the air?  We made air reservations through Choice Air before the IT disaster.  After all the issues, I was able to cancel the air and rebooked directly with American because I didn’t want to worry about it for 6 months.  It ended up being about $60 less expensive booking direct.  Tried to cancel through Azamara since I booked the air directly through them (at the time, they were still with RCCL), but due to IT issues, I needed up cancelling through the TA (who I booked the cruise with, but not the air).  TA was able to do this, no issues. 

Were the local vendors situated as you got off the ship or near the Alcazar?   Were there local vendors meeting the ship at your other ports?  

Maybe a Perry golf group? 

We are doing the Spanish Intensive on the Quest in October.  Looking forward to your continued posts and pictures. 

Wow!  Great pics!  Looks like you had a wonderful time.  Thanks for posting.  

Got it in my inbox at 9:15 AM. EDT. 

What a treat for the passengers to have your husband play!  Very cool.  Very happy to hear that you enjoyed your cruise.  We are looking forward to our first with Azamara.  

My TA was able to cancel my air reservations today that I made through Choice Air in January. She was able to do it on the TA portal to Azamara’s website while I was on the phone with her.  It took about 20 minutes.  So something is working. However, she did tell me that she was on hold for over 2 hrs. yesterday to speak with an agent to resolve an issue for a client. I can see on the Azamara website that my flights are no longer included in my invoice, so I am super happy to get this accomplished.  I was able to make comparable reservations with great connections directly with the airline, so I’m no longer worried about Azamara not ticketing the flights in time and losing my seats.   Going Premium Economy and there aren’t many of those seats . 

My TA was able to cancel my air reservations today that I made through Choice Air in January. She was able to do it on the TA portal to Azamara’s website while I was on the phone with her.  It took about 20 minutes.  So something is working. However, she did tell me that she was on hold for over 2 hrs. yesterday to speak with an agent to resolve an issue for a client. I can see on the Azamara website that my flights are no longer included in my invoice, so I am super happy to get this accomplished.  I was able to make comparable reservations with great connections directly with the airline, so I’m no longer worried about Azamara not ticketing the flights in time and losing my seats.   Going Premium Economy and there aren’t many of those seats . 

11 minutes ago, JaneStarr said:

Waiting to ticket flights until 30 days before sailings that were paid in full by 120 days before really seems UNACCEPTABLE!  What is typical? I know that in the past my agent would call choice air as soon as final payment was made, and flights would then be ticketed within a few days.

I’ve also read that they sometimes wait to ticket until 45 days before departure, but I’ve never seen making you wait until 30 days out.

I would very much like to cancel our air reservations with Azamara which we made with it was Choice Air and book our own for our cruise at the end of October.  We have not paid for the tickets yet. I have looked high and low for information about the cancellation policies of Azamara to do this, but haven’t found an answer.  The last thing I want to do is make another reservation and then owe for two flights.   I guess I need to call Azamara, but it sounds like that is a waste of time.   Has anyone cancelled their flights with Azamara and how did that work?  

6 hours ago, MetravelUtoo? said:

I just thought I was stressed when I booked this dream vacay back in January for May 6.  After two flight cancellations due to non payment in the last TWO weeks, I now have ticketed flight confirmation to Barcelona on May 4.  Too bad I’m now completely gray haired with the exception of the bald spots! 🤣  Fortunately, I now only need to worry about the $999,999.00 cost of a couple of my excursions leaving a huge balance owing with the threat of “automatic cancellation if not paid”!! (Paid in full 01/30/23).  Oh, and my prepaid transfer from BCN to cruise ship is gone now too.  I don’t have the time or inclination to address these issues at this time.  I will just take my receipts and hope for the best.  

What a nightmare for you!!  There is obviously more going on with Azamara than website issues.  

I am considering cancelling my tickets booked through Choice Air.  What are the penalties involved?  I have not paid for them yet and it’s well before final payment. I can’t find any info about that on the emails I saved when booking.  It does say my tickets are refundable. Of course there is no information on the Azamara website.  Any ideas?  Calling seems useless. 

I have 855-292-6272

We are doing Spanish Intensive in October.  This has gotten us super geeked about our trip.  Our AZAMAZING evening is in Valencia at the Arts and Science area!  Thank you so much for your pictures and review.  

2 hours ago, JAT0303 said:

We have an upcoming Azamara cruise sailing from Barcelona on May 30th.  We used Flights by Celebrity (before the March split) to reserve airline tickets in October 2022 and they were paid for in January 2023.  I've been getting anxious with all of the problems and tried to track it down this morning.   The Azamara phone message says to call Celebrity Air.  I called them and they have no record of any flights and said all of the information was given to Azamara.  I'm now on hold with Azamara (an hour so far.)  I know that flights aren't usually ticketed until 45 days before the cruise but at this point I would like them ticketed now.  Has anyone dealt with this type of issue since the problems started with the transition?

 

Yikes!   We have reservations through Choice Air as well, not paid for, for an October cruise.  I, too, called them and was directed to Azamara.  I do see on the new website our invoice.  It shows the amount we owe for the flights as well as the cruise, so I’m hopeful that the transfer of flights to Azamara control has taken place.  I’m curious as to how your situation resolves.   Please report back and let us know! 

We are doing the Spanish Intensive in October on Quest.    Looking forward to following your cruise with you!   

So today when I logged into my reservation on Azamara website, there was a bar with my invoice (I booked with a TA).   When I clicked on the invoice, it showed the amount I owe for the cruise as well as for the air.   So I feel reassured that the air reservations I made through Choice Air have been picked up by Azamara after the split from RCI.  There were no specifics about the air reservations, just the amount I owed, which was correct.  🙏🤞

1 minute ago, JaneStarr said:

Did they happen to mention about transitioning existing ChoiceAir booking to their new Azamara Air vendor?

I would like to know the answer to this as well