First, I want to start off by saying I'm not new to cruising.(24 cruises in 25 years) Only one of our cruises had been with Carnival and it was nice. We thought we would try a short 4 night out of Charleston, SC. I booked this cruise in Dec. of 2014 for a May 2015 sailing. I did not receive an email confirmation and when I attempted to log on using my email address it would not go through. However, my cc had been charged the 300 deposit so I was not to concerned. On Jan. 25, 2015 I decided to call since I could still not log on and needed details of the cruise. It turned out my email was wrong and contained suth instead of south. The agent I spoke with said he would correct it and I did receive my confirmation by email. The balance being due March 8. Around mid Feb I attempted to log on and pay the balance. It once again would not go through. I tried several days. I attempted to call Carnival on several occasions and was always on hold until I had to hang up. I was out of town at a conference the week it was due so as soon as I got home I tried once more and could note log on. My husband suggested trying the incorrect email and it went through with it but my cruise had been canceled. I called and was on hold for about 10 minutes and finally got throgh. I was told my cruise had been cancelled on the 9th, this was the 15th. They told me I had been sent email reminders. I did not receive these and evidently they had gone to the incorrect email address which is why I could not log on. She talked with a supervisor that told me I could rebook but it was going to be several hundred more than the original price. This was not acceptable and we have just chalked it up to an expensive mistake. We have rebooked on another cruise lines. This will not stop us from cruising but we WILL NOT be cruising on Carnival Cruise Lines.
Booking got canceled
in Carnival Cruise Lines
Posted
First, I want to start off by saying I'm not new to cruising.(24 cruises in 25 years) Only one of our cruises had been with Carnival and it was nice. We thought we would try a short 4 night out of Charleston, SC. I booked this cruise in Dec. of 2014 for a May 2015 sailing. I did not receive an email confirmation and when I attempted to log on using my email address it would not go through. However, my cc had been charged the 300 deposit so I was not to concerned. On Jan. 25, 2015 I decided to call since I could still not log on and needed details of the cruise. It turned out my email was wrong and contained suth instead of south. The agent I spoke with said he would correct it and I did receive my confirmation by email. The balance being due March 8. Around mid Feb I attempted to log on and pay the balance. It once again would not go through. I tried several days. I attempted to call Carnival on several occasions and was always on hold until I had to hang up. I was out of town at a conference the week it was due so as soon as I got home I tried once more and could note log on. My husband suggested trying the incorrect email and it went through with it but my cruise had been canceled. I called and was on hold for about 10 minutes and finally got throgh. I was told my cruise had been cancelled on the 9th, this was the 15th. They told me I had been sent email reminders. I did not receive these and evidently they had gone to the incorrect email address which is why I could not log on. She talked with a supervisor that told me I could rebook but it was going to be several hundred more than the original price. This was not acceptable and we have just chalked it up to an expensive mistake. We have rebooked on another cruise lines. This will not stop us from cruising but we WILL NOT be cruising on Carnival Cruise Lines.