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ajconova

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Posts posted by ajconova

  1. On our October 2025 and January 2026 sailings Premium Access Wi-Fi & more is $17.99/pp  and Premium Wi-Fi is $27.99  🤔  so we booked Premium Access. $10 cheaper and get more perks.

    Screenshot_20240831_105312_Gallery.jpg

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  2. 10 minutes ago, paulh84 said:

     

    You booking date should have determined which policy was in place. The truly non-refundable element  for the NRD changed for booking after March 2, 2023. I ran into a similar issue but finally convinced them to review their own policy dates. 

    We booked this cruise in November of 2022

  3. I booked Hawaii cruise a year ago for September this year with Book Later certificate. Unfortunately due to my work schedule change I had to cancel it yesterday. So, when I called to cancel, the agent said that NRD changed to $900🤯  we didn't do any changes to reservation since it was originally booked. Had to escalate to Resolution department and argue that my invoice says $100 NRD per person. I was told that the rules are changed  and I was responsible for the full $900 deposit. But they will make exception for me this time since I didn't know and  will only withhold $200 and give refund for the rest of the payments. BTW the final payment for this sailing is June 24. Lesson learned, we have another cruise booked for October of 2025 with Book Later certificate, so I'm not planning to make any payments till we get close to the final payment date.

  4. 2 hours ago, AlibearNS said:

     

    Me neither, ugh. I hate this whole thing.

    It was on the counter on the coner. First I saw a glowing, then pinkish hat. Never saw X.  After clicking on the hat the congratulations message appeared. 

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  5. 48 minutes ago, goofysmom99 said:

    The hotlink I included above is what's on the X website today for Captain's Club Membership Benefits.  I noticed the missing 90 and 240 minutes last night on my phone so checked again today where I could see for sure on a bigger screen.  Definitely MIA.

    Not missing. It's on the 3rd page with spreadsheet on the Internet line.

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  6. 9 hours ago, rodndonna said:

    We had a very similar experience but was hoping it would work itself out before we sail (Sept). We had a cancelled cruise paid in full and credited for $1947 in FCC (we have the invoice from the 3rd party that clearly states that)

     

    We called X to book a cruise last week as we had not yet received our long overdue FCC to book with. There was some "I have to talk to someone" to get the deposit pulled from FCC that was not yet issued but said he could do it. Sounded good.

     

    When we got the invoice, they paid $1348 as FCC (much more than the deposit) and there was no mention of the remainder owed of our FCC.

     

    We are hoping the remainder of $619 is sill in the processing FCC pipe. Our original booking invoice (3rd party) showed

     

    $1341 Celebrity (this was the base fare)

    $300 non-commmisionable cruise fare (I think this was the perk pack cost add-on)

    $306 cruise taxes

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    for the $1947 total which it then stated as FCC to be issued

     

    so we can see where the remaining FCC is cooing from.  We did have experience with a cancelled flight holiday where the refund came in  chunks for the base fare and then additional (upgrade) charges we paid so am hoping that is the case here. We have time on our side before our cruise, but if it is not resolved next summer, then I guess I will be hanging on the phone to get it resolved.

     

     

    You should get new FCC certificate for remaining amount. We had similar situation and emailed Celebrity Engagement. Their response was "We would like to inform you that for the  balance amount of the Future Cruise Credit remaining, a new certificate number will be created and this will be be from the time of redemption 30 to 45 days after" We also telephoned X, took about 1 hour but issue was resolved in 1 week after the call.

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