peggy10

My husband and I are booked on the Ruby Princess for an Alaskan cruise. At the time of booking we very specifically choose cabin L227 because we like the location, but we said would be open to an upgrade if available. We made final payment and we still had cabin L227.

Shortly after final payment, we went to Europe and, while there, our travel agent received an attachment for an "Upsale" offer from Princess to upgrade to a mini-suite for $129.00 per person. Unfortunately our agent was on vacation at the time and another agent forwarded the document to us, unaware that Princess had moved us to an undesirable cabin which is right under the Lido deck. Anyone who cruises and has been stuck on the deck right below the Lido deck, knows it is very noisy. We very specifically avoid this deck.

I was unable to open the attachment, so e-mailed the agent and was told it is for an "Upsale". We declined the offer.

After returning from our Europe, while printing our boarding passes for this cruise, I discover that we are no longer in the cabin we originally choose (L227) and have been moved to R605. I immediately call our agent as we did not see anything from Princess offering the switch in cabins. The new cabin just appeared in small letters on the "Upsale" document. We believe they made the cabin change to force us to take the "Upsale". After several discussions with Princess, we are now stuck because they consider the room change to be an upgrade. They have offered to move us to a different room for and additional $300!!

Bottom line people, if you are offered an "Upsale", check to see if they have moved you to a very undesirable location and then try to squeeze more money from you by offering an upgrade.

We have 84 days cruising with Princess and we are extremely unhappy.

My husband and I are booked on the Ruby Princess for an Alaskan cruise. At the time of booking we very specifically choose cabin L227 because we like the location, but we said would be open to an upgrade if available. We made final payment and we still had cabin L227.

Shortly after final payment, we went to Europe and, while there, our travel agent received an attachment for an "Upsale" offer from Princess to upgrade to a mini-suite for $129.00 per person. Unfortunately our agent was on vacation at the time and another agent forwarded the document to us, unaware that Princess had moved us to an undesirable cabin which is right under the Lido deck. Anyone who cruises and has been stuck on the deck right below the Lido deck, knows it is very noisy. We very specifically avoid this deck. I was unable to open the attachment, so e-mailed the agent and was told it is for an "Upsale". We declined the offer.

After returning from our Europe, while printing our boarding passes for this cruise, I discover that we are no longer in the cabin we originally choose (L227) and have been moved to R605. I immediately call our agent as we did not see anything from Princess offering the switch in cabins. The new cabin just appeared in small letters on the "Upsale" document. We believe they made the cabin change to force us to take the "Upsale". After several discussions with Princess, we are now stuck because they consider the room change to be an upgrade. They have offered to move us to a different room for and additional $300!!

Bottom line people, if you are offered an "Upsale", check to see if they have moved you to a very undesirable location and then try to squeeze more money from you by offering an upgrade.

We have 84 days cruising with Princess and we are extremely unhappy.