brauningrr

OP,

I had planned on reading this post and reading about how something had gone horribly wrong with your cabin, such a a toilet issue or an air conditioning issue. Something that Carnival had control of. Even something like you getting a drink spilled on you by a waiter or who knows what?

But a child next door crying? Yes that's unfortunate, but what really did you want them to do for you? Im sure the parents next door were just as miserable as you were. But honestly security can't really knock on the door and handle a crying baby the same way they would a loud drunk who's partying too loud. The child doesn't know better, and the parents can't help it. Carnival can't kick them off the ship because their baby cries, and it's very likely they didn't have anywhere to move you as ships do sail very full.

Although I am sorry you lost sleep, I don't see how that's the cruise line's fault. This could happen in any hotel, any cruise line, any airline, anywhere in the world you chose to travel.

Carnival could have changed cabins for us early on, which they ultimately did for the last two days, so they did have cabins available, they just chose not to accommodate us! And to all those who think other people's screaming babies at all times are just fine, I have a Chinese curse for you: May you experience interesting times with screaming babies in all your future accommodations!

Our recent much anticipated cruise vacation to the Southern Caribbean on the Carnival Conquest became a nightmare due to the constant disruption of our sleep at all times by the screaming and crying of a 2-year-old in the cabin next door. That "experience" was compounded by the unpleasantness and lack of professionalism of the Carnival Guest Services staff in dealing with what should have been a routine issue. Their attitude, until we created a major incident very late in the cruise, was one of “we-do-not- care, nor can be do anything about your ruined vacation”! Once we made it clear that their lack of action was totally unacceptable; and a public shouting match where the Guest Services Manager participated, we were finally assigned a room where it was possible to actually sleep, with 2 days remaining on our 8-day cruise. We were also reluctantly “invited” to a dinner and a bottle of wine at the steakhouse, something we would have preferred to do without in the interest of having the problem resolved earlier and in a professional manner.

The pattern was one of inaction and constantly shifting bureaucratic barriers erected by the staff at every turn to avoid a resolution (we were not given access to the Hotel Director, who was too high and mighty to be bothered with mere guests). Carnival’s unwillingness to recognize its responsibility put us in the impossible situation of ourselves having to confront the parents next door, which was obviously not an option and would not have resolved the problem. We certainly expected better treatment from Carnival and an early resolution of a problem that must arise quite often. Further compounding the arrogant and irresponsible attitude of Carnival, a written complaint elicited a response which essentially stated that we should be happy at their generosity, in that we could enjoy the cruise for all of the last two days, and received a free dinner for our trouble. Thanks but no thanks. Never again will we cruise on Carnival!

:mad: