nburton78

What number should I call to escalate my claim?  If I call the one on the website they seem to be clueless to how FCC works.  

After 126 days I finally got my refund for my taxes/fees.  Still have not received my FCC though.  

Was supposed to cruise with MSC on May 15, cruise was cancelled obviously.  On March 31, I requested FCC I was told 60 days which would be June 1st.  June 10th still nothing, so I called.  I was told it should be sent out in the next 2 weeks, but customer service said I don't need it just use my booking number.  OK so I wait and still no email, but decide to call and rebook.  I call June 25 and I'm told that they cannot book any cruises due to changes in itineraries , I need to call back after July 1st.  So I wait, still no FCC.  I call back July 6, I talk to customer service, they try to rebook and are having all sorts of issues.  After 23 minutes on the phone with customer service my call is disconnected.  So I call back, same thing except this time its after 18 minutes.  I was very frustrated at this point and figure I will call back the next day from a land line since i was using my cell phone.  I call back on July 7 from a land line.  This time customer service tells me that my FCC has not been issued and I cannot rebook until I get the email.  I ask why no one else told me that and she said "you didn't talk to me" and when I tell her that I've been waiting since March she tells me that "a lot of people have been waiting since March".  She tells me that I can put down more money as a deposit to book another cruise, and I told her that I'm not paying another dime to this company.  Its now July 21 and still no FCC.  I'm so frustrated I could scream! I had another cruise cancelled with Royal Caribbean and I already received my refund! What is going on and what can I do? No refunds no FCC and no help from Customer service

My husband and I have our first New England cruise booked for the end of September.  We are cruising on the Norwegian Escape.  We have lots of questions as we've never been on this type of cruise.  Anyone have any advice for a fall New England cruise?  Does the Escape have special night out dress up events?  Is it worth it to bring a swimsuit?  Is there much nightlife on these cruises?  Does it have a silent disco?  Do I need a heavy coat?  gloves?  

Thanks