sundancekid56

First, thank you both for your insight. As we've been working pretty much exclusively with someone in customer service over the past 10 days, we'd like to let them try to resolve it first... if not, these other options are a solid next step.

Thank you!

A reasonable guess is that they do what they can to minimize email contact. In our current situation with Celebrity we were advised that the only way they can access an email is to actually type in the expected email address in order to read it (well, that sure is one way :)).

Whether this is true, I have no idea, but several update emails (sent) went unanswered... whether intentionally or by the design, who knows?

The wife and I are here -- and specifically on this thread -- as our most recent cruise ended miserably and we're searching for some assistance before we hit social media and air the laundry out. In fairness to Celebrity, we're not saying anything here and allowing customer service to sort things out and try to make it right (if they are able).

For the record, we experienced a wonderful Alaskan cruise and had/have very nice things to say about our on-board experience. It's been the off-board experience that did not go quite so well. If there is no resolution within the next few days, we'll be back to explain in some detail.