TUSSELSPROUT

We have had no joy at the TA in getting compensation, apart from a bowl of strawberries, so have gone to ABTA these have recommended arbitration if that fails then we can go to court.

Over the last 5 weeks more families will have sailed and been unaware of the issue and RCCL will have more disappointed customers, Like myself these need to be contacting ABTA and taking the issue further.

We have had compensation offered first it was a bowl of strawberries and a bottle of wine. They have now increased this to 10% off another cruise and the strawberries.

So in order to get the compensation we have to spend a few grand to get it, we contacted the travel agent but because RCL have been in contact direct they don't want to know.

Where to go now?????

My family and I have just come back from sailing on the Anthem. We were unaware that the DW was not actually on the ship, one reason we booked the cruise was my son would enjoy the DW. We asked on board after a few days when the DW was going to happen only to told then it was only for cruises out of America. We got a brocher from guest services and it was clearly showing it was to be on board.

SInce we have got home we have contacted RCL only to be told that changes can be at any time, we have been offered wine and strawberries for our cabin if we cruise with them again as a way of compensation.

I have just phoned RCL sales line to enquire about a cruise in October out of Southampton only to told by a HUGO that Dreamworks is on board as stated in the brocher and its fantastic as he has been on the ship. So have tonspent a few grand to get the £30 compo.

On separate note we got home with our CD for the photos only to find it was blank. Check it before you leave.

The main pools are not heated unlike the smaller one and the hottubs.

The ship and the whole experience was fantastic, but things like the above just marr the experience.

Would contacting Abta do any good

Ps. You can smoke on deck 14 and deck 5 next to the art gallery.