Jump to content

FrankChadwick928

Members
  • Posts

    7
  • Joined

Posts posted by FrankChadwick928

  1. In April this year my daughter and her fiancee had this very issue. His grandmother died on the Thursday before they were scheduled on a Western Caribbean cruise on Oasis two days later. RCCI would not reschedule their reservation for a later cruise, so they had no choice, but to meet the ship at the second port on the ship's itinerary which was Falmouth, Jamaica. They made arrangements with RCCI to board in Jamaica and were provided with instructions to follow for obtaining their sea passes & being allowed to board. Naturally the one-way flights from NY to Jamaica and the ground transportation to the port were at their own expense. My understanding was Labadee, the first port, was not an option for joining the cruise.

     

    Be forewarned that upon arrival at the port, the taxi was not able to get close to the ship by port security and they had to walk about a half mile carrying their luggage. And since the port is not set up to receive arriving passengers, there weren't any porters so they had to carry their luggage onboard too.

     

    I was shocked (almost livid) that Royal did not comp my daughter and her fiancee even a free drink for missing half of the 7-day cruise due to the death in the family 2 days before the sailing date. Cozumel was the only port they were able to enjoy.

     

    What irked me the most about the way this was handled by RCCI is that our family (including my daughter & her fiancee) are booked on the 8/21 sailing of Allure with the two 2-bedroom Aqua Theater Suites on Deck 8 for which we have paid a small fortune. This has been booked for over a year. One would think someone in customer service would have recognized the cost, effort and anxiety of catching up to a ship mid cruise and all that they missed/did not use during the first half of the cruise, What would have cost the cruiseline to extend one or more minor perks to show appreciation to a loyal Royal customer who had several stressful and grieve stricken days day? All the more perplexing since all approval/arrangements to board the ship in Jamaica were confirmed 2-days before the ship left Ft. Lauderdale. So it was clearly not a case of simply being late to Port Everglades and missing the cruise.

     

     

     

    awww you were livid... how cute.. pfft

×
×
  • Create New...