wire

Does the hoody zip off the Alaska jacket ?

I don’t recall if Earth and Ocean now requires reservations.

 Anybody? 

There are some nights that you need a reservation in the colonnade. Thomas Keller nights and I believe some other ‘themed’ nights……..

Yea-haw......today Seabourn finally came through with the second of our two cruise refunds, plus our FCDs. It’s been a long road but we’re now square. This was for a 6/27 cruise what Seabourn canceled on 4/16. I really had my doubts that we would see this money and its been a less then pleasant experience dealing with Seabourn. 

Hang in there everyone still waiting....it could happen ! 

Finally received a refund for the deposit we put down on a 12/20 cruise. Requested the refund on 3/22. The odd thing is that it hit our card today with a date of May 29. 83 days to refund. I feel lucky to even see the money again. 
 

One refund down, one to go for a trip Seabourn canceled. 
 

hang in there everyone......

1 hour ago, JodiandFrank said:

Interesting (and frustrating) news.....

   Earlier this week Seabourn told me that my refund had been processed on May 29th.  Since it is two weeks from that date and still no refund according to my cc company, I called Seabourn and spoke with “Frank” who explained that everything that had been processed on May 29th was WRONG and had to be re-processed, which was done on June 10th..... so, according to “Frank”, I should be receiving my refund within a few days..... Today is Day 87 and still counting!!!!

    I’m really happy for all of you who have received their refunds and I truly hope not to enter the “100 Day Plus Club” with those of you who are waiting even longer.  
    Perhaps we should create Tshirts or hats with just a number on it indicating the amount of days from Cancellation to Refund.....

We had a very similar conversation with Seabourn, one of many. We were told one of our refunds was processed on May 28 and that it would be 7-10 days before we see the money. So we waited not-so-patiently until June 11 and called them yet again. We’re were told that our refund was ‘rejected’, implying that we did something wrong. They went on to say it would be processed again this Friday night in a ‘batch run’, whatever that means and it would take another 7-10 days until we see it in our account. No more Mr Nice Guy, I immediately disputed the two refunds that were pending with Chase and canceled our FCDs with Seabourn. We’re right behind you with 83 days.........

5 hours ago, Mauzac said:

Although I've taken it up with my TA over a week ago, and SB a week before that, I am today going to ring SB again as I am second on the list as having waited the longest at 90 days tomorrow.

 

We paid by debit card, and I was told by SB that fact would save up to 5 days.  Apparently once SB have instigated the refund, it is instant to a debit card but can be up to 5 days for a CC.   Also apparently the payment was made direct to SB, despite booking and paying through a TA, which again would make the payment come through quicker as the refund does not have to go via my TA.  

All this now appears to be just nonsense given the fact there are so many embarkation dates and refund request dates after me who have been refunded, and I feel fobbed off.    

 

This was our most lengthy and expensive cruise, it's about $23K (£18K) owed and my patience is wearing thin (understatement!)

It was two back to back cruises, and I fear for my blood pressure if only the first comes through and I have to wait again for the second!  

I feel your pain. We are at 81 and 56 days for our two refunds. I’ve completely lost my patience with Seabourn and yesterday we filed a dispute with our credit card company. We also asked for our future cruise deposits back. We’ve been round and round with Seabourn and are getting nowhere. Our refunds were VERY simple, no complications.  I won’t bore you with all the detail but the number of promises, lies, and inaccuracies we have received from Seabourn is truly sad. Seabourn’s future and viability is not looking good. Seabourn has done a poor job managing this situation and provided no communications except asking us to buy more cruises. I’m done with them.

For spreadsheet purposes I’m in the US. 

29 minutes ago, notjaded said:

Did your friend’s refund come from Seabourn. A credit card dispute, or TA?

They booked directly with Seabourn, as we did. They did not file a credit card dispute and the refund went directly to their card. They are US based.

New news....Talked to Seabourn yesterday and they indicated our refund was processed on May 28. They even confirmed it in an email we received today. No sign of it on our CC however. We shall see........

14 hours ago, notjaded said:

It would have been much more fun to have met you on this cruise, rather than on this thread.

The same, would have been great fun. 

So get this, another couple that was traveling with us on the Antarctica trip canceled a few days after we did. They have no status and received their refund, which was also just the deposit, in about 4 weeks. We are Diamond and have been waiting well over 70 days. We also had another trip booked that Seabourn canceled and still waiting on that payment as well. Moral of the story at least for us if we ever book Seabourn again, it will only be one trip at a time and we will certainly limit our financial exposure in airfare, hotels, excursions, etc which can be booked safely anywhere. 

10 hours ago, MMastell said:

I received the refund for my Antarctic cruise on 5/28. It was three weeks to the day I cancelled my cruise.

Amazing....we canceled our Antarctic cruise scheduled for 12/20/2020 on March 22. We had only put down the initial deposit. It has now been 71 days of silence from Seabourn. Doesn’t seem to be much logic in how they are approaching refunds. Status apparently does not buy you anything.

12 hours ago, Paulchili said:

Not to be argumentative because I agree with you, but.....

You are just barely over 1 month - I am on day 84 with Seabourn and waiting.

How can you "alter" how you do business with them in the future? They will want their deposit and final payment when they say so or else. They won't wait 60 business days for either one.

Read Cruise #2, that would be 60 days. 

We had two booked as follows:

Cruise 1 - Date: June 27, 2020, Seabourn cancelled on 4/15. 4/16 we asked for refund. Nothing to date.

Cruise 2 - Date: Dec 20, 2020, We cancelled on 3/22. Asked for deposit return the same day 3/22. Nothing to date.

Spoke to Seabourn today and they said another 3 or 4 weeks and also mentioned something about 60 business days. So far we’ve gotten at least 3 different stories from them on refund timeframes and zero communication via email or anything else. I’m more then a little annoyed. This will forever alter the way I do business with them, if I ever do.

On 1/6/2019 at 5:50 AM, alidor said:

Mayaart - we are doing this same cruise in March and we did sign up for the Great Barrier Reef Trip.  You said you thought this was a rip off.   Can I ask why you think this?

 

 

We did this trip from the Encore in Late Dec. They used a Cairns outfit called Great Adventures. They do have a website with an overview. Good trip, nice boat and facilities, and the reef was in decent shape. Saw the usual assortment of reef and fish including several sharks. Only down side was the weather was not optimal because we were on the fringe of a large storm, but that was not Great Adventures or Seabourn's fault. Last time we were in Cairns and Port Douglas the reef seemed dead but has recovered nicely. Yes the trip is a bit expensive, however the reef boat was a short walk from the Encore, very convenient and efficient. The trip out to the platform was quick and relatively smooth. There was a lot of Encore people on this trip but it never really felt that crowded to me. It was a good day overall. 

I’d allow at least 45 minutes, maybe more depending on the airline and arrival terminal. What port are you going to, Dover?

We each had the 300 minute internet loyalty package last month on our trip. Seabourn square subtracted the value of both packages from one unlimited plan, which we shared. It was much appreciated and made the unlimited plan fairly reasonable.

I'm not getting the obsession with these pins. Do people actually wear them or is it just collectable Seabourn memorabilia?

We were at a hosted table last month where the 30th anniversary pins were distributed to attendees. A very nice touch IMO.

We've done two Christmas/New Years trips, Quest(Antarctica) and Sojourn (Dubai to Sing). While the party did go until after mid-night it didn't go much past that. I'd say 00:10 was about when the party ended as far as I can remember. Set your party expectations low and you'll have a great time. We did.

Probably 40-50 items

and they do a good job.

Wow, you are my hero!

4 washers and 4 dryers in two 'rooms' on deck 5. It can be competitive and a contact sport at times especially when people are ironing.

Just ran across this article from earlier this month (May 2018). This confirms all the sprucing up she got. Hopefully someone will post some pictures sometime soon so we can see how things look.

 

http://www.cruiseandferry.net/articles/trimline-refurbishes-interiors-on-seabourn-quest

When was the last time you were on Quest and what shape was she in?

I was on the Encore in October and Quest last month. Neither time was dressing informally at TK on a formal night a problem.

One additional point that Wripro did not address: the formal attire extends to the Thomas Keller Grill but NOT to other dining venues. And just to clarify, although I think you know anyway: the menu at the Restaurant changes nightly, but, as Wripro said, it tends to be more elaborate on special nights.

I tend to avoid formal nights by not eating in the restaurant on those nights. I've eaten in the TK Grill several times on formal nights in non-formal attire. Nothing was ever said......

On our last trip which was a long one, several times I saw the crew just prior to departure loading cases of freshly purchased local wines. So, while Seabourn has some staples, they also take on wine as they go. Don’t sweat it. You’ll find something you like.

‘There have been many complaints about the food in the tk grill being tasteless so we cancelled our reservation. Not important to us’

Thanks for freeing up space for us.