I am a platinum member of NCL.We booked the Haven for Nov 2016. It took days to get through to their "rescheduling" line. No one else on the regular booking line would help us, We could not reschedule on the two cruises they offered due to work conflicts. They were indifferent and customer service could care less when we called after we had to cancel. The rep would not even look up my account to see how loyal we have been. Neither I or my family will ever cruise NCL again. I am so upset with the treatment.
Cancelled cruises announcement - Epic, Jade, Spirit, Star, Sun
in Norwegian Cruise Line
Posted
I am a platinum member of NCL.We booked the Haven for Nov 2016. It took days to get through to their "rescheduling" line. No one else on the regular booking line would help us, We could not reschedule on the two cruises they offered due to work conflicts. They were indifferent and customer service could care less when we called after we had to cancel. The rep would not even look up my account to see how loyal we have been. Neither I or my family will ever cruise NCL again. I am so upset with the treatment.