Serenade of the Seas had mechanical problems in Jan 2015, most of which were not communicated clearly, but rather discovered after we boarded. After waiting in line over 7 hours to board, they announced the ship was cleared for "boarding". THIS WAS DECEITFUL because it was NOT clear for "sailing" by the Coast Guard. Hundreds were sent home due to no power in their cabins, fully refunded, including transportation and a voucher for free cruise. After boarding and confronting the crew about the real situation, the ship crew advised my group that, if we departed the ship by 1AM, we would be refunded the cruise and reimbursed travel expenses, but we would not get a free cruise voucher since our cabins had power. However, if we were not off by 1AM, NO REFUND - PERIOD. The main theater was closed, workout facility closed, many other areas also out of commission, plus we were advised that the ship may not depart for 24-48 hours and miss an island stop. Based on this information, my group of 15+ Sr citizens decided to leave the ship and arrange for a 3AM bus ride back to our city 3 hours away! Ugly experience and expensive.
Royal Caribbean LIED to us!!! I mailed in all my expenses and was told, SORRY, can't help you, but here's a $116 credit toward another cruise that expires in a year with all sorts of conditions! We should have at least been given MUCH more credit for another cruise. I just can't believe they would lie like that. It cost me over $600 in transportation expenses-- all for NOTHING!
Royal Caribbean Lied and Deceived us
in Royal Caribbean International
Posted
Serenade of the Seas had mechanical problems in Jan 2015, most of which were not communicated clearly, but rather discovered after we boarded. After waiting in line over 7 hours to board, they announced the ship was cleared for "boarding". THIS WAS DECEITFUL because it was NOT clear for "sailing" by the Coast Guard. Hundreds were sent home due to no power in their cabins, fully refunded, including transportation and a voucher for free cruise. After boarding and confronting the crew about the real situation, the ship crew advised my group that, if we departed the ship by 1AM, we would be refunded the cruise and reimbursed travel expenses, but we would not get a free cruise voucher since our cabins had power. However, if we were not off by 1AM, NO REFUND - PERIOD. The main theater was closed, workout facility closed, many other areas also out of commission, plus we were advised that the ship may not depart for 24-48 hours and miss an island stop. Based on this information, my group of 15+ Sr citizens decided to leave the ship and arrange for a 3AM bus ride back to our city 3 hours away! Ugly experience and expensive.
Royal Caribbean LIED to us!!! I mailed in all my expenses and was told, SORRY, can't help you, but here's a $116 credit toward another cruise that expires in a year with all sorts of conditions! We should have at least been given MUCH more credit for another cruise. I just can't believe they would lie like that. It cost me over $600 in transportation expenses-- all for NOTHING!