I had a problem on a Princess Cruise with noise and vibration so that I was shaken our of bed every night even when we were docked in Port. No help from crew so I took a video of the shaking bed and after several times contacting their head office after the cruise, I did receive from them a refund amounting to the price of accommodation. Spoiled my holiday as I was so tired but at least I did not have to pay for it. The point I am trying to make is take photos/video and don't give up the fight! Hope you've had better cruises since then (I have), it would be a shame that one problem would stop you enjoying cruisin..
In 2015 on the Sun going through the Panama Canal they started replacing the carpet in the hall of our cabin on day two. The workers right outside our door were wearing masks yet we who lived there were issued none. We certainly did spend most of the day on Deck somewhere else, but we had to shave shower and sleep there. My wife and I both developed terrible coughs, were given antibiotics by the medical staff and my wife required additional breath treatments. When the subject was brought up at the captain question and answer period we were told to discuss it privately. So another words, we were told nothing, got no fiscal relief, could have bought the antibiotics cheaper in Colombia.
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Not going well on Sun cruise .
in Norwegian Cruise Line
Posted
I had a problem on a Princess Cruise with noise and vibration so that I was shaken our of bed every night even when we were docked in Port. No help from crew so I took a video of the shaking bed and after several times contacting their head office after the cruise, I did receive from them a refund amounting to the price of accommodation. Spoiled my holiday as I was so tired but at least I did not have to pay for it. The point I am trying to make is take photos/video and don't give up the fight! Hope you've had better cruises since then (I have), it would be a shame that one problem would stop you enjoying cruisin..