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medusa2014

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Posts posted by medusa2014

  1. Hi Kitty 9

    Yes I did see the cancellation fees, the problem is that I paid £3000.00 less than the invoice I received from the cruise company, 4 days later, so my 50% was to be based on the higher amount, what I meant was that higher figure could be anything they wanted it to be

  2. Hello again

    Thank you all for your comments.

    I would like to just say that I take full responsibility for the problems I caused myself booking this cruise and the money I also lost as well, but it still gives me the right to question the right of any cruise company to take the amount of money they did, this deal was for one day only, so it had to be a quick decision and 65 days to departure. ( decide in haste repent at leisure as they say )

     

    Although I did try and cancel this cruise within one hour I did not put it in writing till 4 days later so we had time to think, the reason for me cancelling was the 4 visas, yellow fever injections and malaria tablets to be taken to do this cruise, it would have been nice if the cruise agents actually put all these details on their adverts, so people could think about these things before phoning up to enquire, I was told on the phone, but it didn't sink in till later.

     

    A lot of you mentioned small print, but where in the small print would it say that the 50% percent of money you would get back, would be worked out on the full price,of the cabin not the discounted price you payed for it, so that could mean I suppose if in this case the full price for the cabin was say £14000.00 instead of £8299.00 as it was, you could in theory loose all your money and still owe them more.

     

     

    The main reason I did this post, was to try and prevent anyone else making the same mistake, I know my actions make me look stupid, and maybe I am, but if this stops even one person loosing any money in the future it is worth it.

  3. I booked a cruise which we paid £13,377.00 for including charges ( yes I had a senior moment but is was for a special occasion ) and tried to cancel one hour later, we were told we had already lost 50% of the money, as there is no cooling off period on booking cruises, and at that time the money was still in our account,

    and what we were also not aware of was that if you book a cabin which had been discounted from an cruise agent for £6599.00 each as we did, the cruise line-company want to base the charge on the full price of of that cabin at £8299.00 each, which means when you cancel, your 50% refund works out only being worth £4717.00 which would mean a massive loss to you of over £8000.00, I will add that I managed to overturn this charge, and received back £6509.00 in the end, even then how can any company justify these cancellation charges, it just doesn't seem legal in this day and age.

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