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bestestboss

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Posts posted by bestestboss

  1. we had two cruises on rccl booked in jan 2020 and due to covid  they were moved to jan 2022. then aug 1 2021 rccl cancels both cruises. we had insurance on both and wanted it refunded. what a nightmare- i first tried the travel agent and they push me off to insurance company directly. what a rude nasty lady saying the insurance is for you and partner not the cruise line. i reply yes but the CRUSIE LINE now cancelled both cruises so i have insurance polices with no boat to use them on. i did nothing wrong here .

    then tried credit card company after two months of back and forth paper work and endless phone calls -they now say its too old to dispute since it was purchased in 2020 and you only have a year to dispute. really are you kidding.  so the power of the pen kicks in for me i send a scathing email to both the head of travel agency and credit card company. finally they give me the bull @@@@ line as a one time courtesy- NO - i paid for a service and you did not supply it.  finally got two checks from insurance company. never again!!!!!!!!!!!!!!!!!

  2. we had two cruises on rccl booked in jan 2020 and due to covid  they were moved to jan 2022. then aug 1 2021 rccl cancels both cruises. we had insurance on both and wanted it refunded. what a nightmare- i first tried the travel agent and they push me off to insurance company directly. what a rude nasty lady saying the insurance is for you and partner not the cruise line. i reply yes but the CRUSIE LINE now cancelled both cruises so i have insurance polices with no boat to use them on. i did nothing wrong here .

    then tried credit card company after two months of back and forth paper work and endless phone calls -they now say its too old to dispute since it was purchased in 2020 and you only have a year to dispute. really are you kidding.  so the power of the pen kicks in for me i send a scathing email to both the head of travel agency and credit card company. finally they give me the bull @@@@ line as a one time courtesy- NO - i paid for a service and you did not supply it.  finally got two checks from insurance company. never again!!!!!!!!!!!!!!!!!

  3. both our jan 2022 cruises were cancelled- vision 1/3 and radience-1/21 all in an email a few days ago.

    now have to cancel air/parking/hotel to see if a credit or refund can be had. 

     fcc is useless with the short window to rebook

    going to take a break from cruising now and hopefully things get better.

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  4. just got email from rccl both our jan 2022 cruises-  jan 3 on vision and jan 21 on radience have been cancelled- wow this really sucks

    now have to cancel air/hotel/parking and on board perks for this

    not going for fcc since has to be booked by 4/22 and cruise by 9/22-too short of a time frame for us since both of these were for jan 2020.

    better to be safe than sorry- going to take a break until things get better

  5. we were invited to join club royale by email. they gave us $200 off the cruise and $15 per day play money. so we replied and booked a nov cruise.

    then a few months later got another email to join with $350 off the cruise and $75 per day play. said it for new bookings. so I called and was on hold over 35 minutes but for that money it was worth the wait.

     

    they honored the new offer and offered my partner $10 in play per day as a bonus. yes the new program changes march 2016 and she said the cash bonus you earn must be used by feb 2016 or you lose it. she explained everything-very helpful.

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