Chbaynes8

8 minutes ago, cliffd64 said:

Assuming you are still aboard...  have a chat with the Hotel Director if you haven't already done so...  You may get better satisfaction from him.  Sometimes you do have to climb the ladder to get the proper service unfortunately.  

9 minutes ago, cliffd64 said:

Assuming you are still aboard...  have a chat with the Hotel Director if you haven't already done so...  You may get better satisfaction from him.  Sometimes you do have to climb the ladder to get the proper service unfortunately.  

9 minutes ago, cliffd64 said:

Assuming you are still aboard...  have a chat with the Hotel Director if you haven't already done so...  You may get better satisfaction from him.  Sometimes you do have to climb the ladder to get the proper service unfortunately.  

To cliff....thank you. Good idea and I will do that. The head of housekeeping was not as forthcoming. 

5 minutes ago, newmexicoNita said:

I am not quite sure what you expected them to do if there are no more cabins available. I happen to think the $200 OBC should be welcomed. I  know it is a true pain in the rear for you, but what else can they do? Obviously they have to get the carpets dried and stuff does happen. Hope you can relax and enjoy the rest of your cruise  

Don’t get me wrong. The $200 OBC is welcomed. I am a Global Planning Manager for a multi billion $ a year company and happen to be a fan of Customer Service and delivery. When those cannot be met, a little more contrition would be nice. Doing what I can to relax...thanks for your totally unhelpful comment. 

Yesterday, after an unfortunate water main issue for the Norwegian Epic,  my 83-year-old mother and I had a toilet bowl overflow flood in our room through no fault of our own. The situation got immediate attention but we were told to just get on the beds while they worked on it.  No apologies, no acknowledgment by those working on it. This occurred at about 9:30 PM. It took until 10:30 for them to offer another state room after asking.  We were provided the room for “sleeping purposes only” and told to take only what we needed for the night. Today is a day at sea. This morning, we discovered upon our return (as there was NO communication from the housekeeping staff), that our room has the carpet torn up and blowers going. We were informed we must be out of the current loaner room later today. We checked in with the Guest Service and were told there were no emergency rooms (upgrade or otherwise) on board and our temp room is needed for incoming guests boarding in Naples. I have asthma. This musty room situation is unacceptable but they have offered no more than a $200 credit to our account. “Freestyle Cruising” seems to be an excuse for disorganization and dismissals. Shame NCL....shame.