CruiseBucket

Downhill they go...understandable as the don't value their customers.

This is exactly what happened to us on our European tour...not even a nice bottle of wine sent compliments for our troubles. They obviously don't value their customers or realize they are losing repeat business. I Unsubscribed from their emails & intend to spend our cruising dollars at those cruise lines that show they value our business.

P.S. The new ship we chose as a substitute was far from full...guess lots of people are discovering the fact That Windstar doesn't value their customers!

We too were scheduled on a different cancelled cruise & found ourselves in a similar situation. The problem is the way Windstar has chosen to deal with the situation & really making all of us feel bad about Windstar instead of good. We were traveling with 2 other couples & all of us of course had to re-work all our plans, & also finding new flights cost us considerably more. Although they offered up to $500 per person only for cancellation fees, that does nothing for those of us who booked early & now find ourselves doubling our airfares & other expenses involved. They also offered a free cabin upgrade which they could not provide us because of some ridiculous policy of needing to have the original cabin level available in order to upgrade us & apparently they couldn't find that for us so none of us were able to take advantage of that. A letter or email stating their sincere apologies for the situation & offering a free excursion, bottle of wine or the like to at least make us feel appreciated for OUR efforts...especially if they would be smart enough to realize most of us will be cruising again & we do have many choices. We are retiring very soon & have many other cruises in our future & you can bet they will NOT be on Windstar. It is a customer service opportunity & we will take our business where it is appreciated!