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Has anyone re- booked and signed the cancellation release form?

Did MSC give you the $300 OBC that's in the release form under the 2nd option?

Ive had problems logging into my booking on the USA site for a few weeks. Its been simply terrible over here. I hope the cruise goes better than the process to date, its been simply the worst experience for a simple booking.

Look for a public cancellation notice from MSC on Wednesday am for the sept 9th sailing of Divina. trust me, nearly a sure thing.

Look for an announcement on wednesday morning for Divina sept 9 sailing.

What percentage of the travelers on Divina were non english speaking on your cruise, estimated?

Hello All

 

After you have requested to have your e-tickets and luggage tag within the 20 days of your cruise in MSC website. How long does it take to actually receive the email from MSC?

 

Thank you

I requested mine for the Sept 9th Divina twice, and have not as of yet received the tickets by Email. Was wondering the same thing as we are flying out a week early. mm

questions about Divina. Someone posted that there are 2 for 1 happy hours at the Bars on ship, and if so, can you tell me which ones and approx what the times are? Second, can you explain the drink vouchers, were they easy to use and can you pretty much use them anywhere or are they a pain with alot of restrictions. Please advise. thx

Cigar Bar

I was excited about the Cigar Bar. Unfortunately, they don't actually sell cigars in there and it was more of a place for cigarette smokers to go smoke than for cigar smokers to congregate. So I didn't spend any time there. Love the idea though.

Organization

Many times, on a cruise, things don't feel terribly-organized. From getting onto the ship to getting off the ship things can get frantic. None of this was the case with MSC. They are extremely-organized getting people on/off the ship. Never once waited in a long line at any of the ports. Made it pleasant compared to other ports I've been to with other cruise lines.

Also liked they had music playing at the port and offered water/wet towels. A nice touch for sure.

Prices for Various Items

Normally, when you have to buy drinks or other things on a ship, the prices tend to be, well, a bit much. I have to say, drinks, gelato, desserts, etc. that you pay extra for are extremely reasonably-priced. I was surprised at this and very happy. We did Fantastica and got 12 drink voucers each. That was more than enough for the drinks we needed. Well-worth the slight increase in price for the cabin.

I checked some of the prices on the items they sell in their shops--they also price match--and their prices were usually dead on with Internet prices. I found that interesting.

Kids Club

We have 2 sons (14 qnd 11). The 14 year old is, well, anti-social (not in a rude way). We traveled with my wife's family and they have 2 adopted sons (16 and 7). The 16 year old loved the teen club. Met some girls, enjoyed the parties they had, etc. He brought our older son to one of the parties. Apparently, a cute girl asked my son to dance and he, well, left. Ugh, gotta teach him a few things.

Our younger son (11) enjoyed the kids he met. I think his club is too wide a range of age (7-11) so he didn't spend as much time in the actual club once he made friends. But they both still enjoyed themselves.

People

We met some great people (Jenn and Ed and some other people I can't remember the names). We're talking with some of them to get them to come along in June when we sail on the Seaside.

Some people complained about the mixed group of people (from other countries) but I absolutely love that. I love experiencing other people from other cultures. It's refreshing. Other than what I mentioned about people butting in line and standing in the middle of walk areas, the people on the ship were awesome. Even the kids were all polite and not snotty like I've seen. Our younger son met a few kids and we spoke with them. Very respectful kids.

Complaints

My complaints are extremely-minor. I mentioned some of the items in the buffet tend to run out quickly and are harder to get.

My biggest complaint is, on the first night, they only had 2 people working the customer service desk on the ship. It's the busiest time there (besides the last night) and I waited an hour to get something taken care of. They can have something like 8 or 12 people manning this area, they need to have more people there on busy times like that.

They have a kiosk for adding a credit card to your cabin. I wish they'd advertise this a bit heavier because it's the only way to add a card to your cabin. One of the things we waited to see CS for the first day was this but they can't do it, they sent me to the kiosk.

Would be nice if they'd just include the drink vouchers when you check in rather than having you go to the casino to pick them up later.

Other than that, my major complaint is the HORRIBLE customer service from MSC US. They really need to get this worked out along with the technology issues they continue to have. If I would have had time, I would have canceled this cruise and gone with another line. I know others have done that as well.

Conclusion

Other than the problems with MSC US, we absolutely loved the whole cruise. In fact, the captain and crew made it so enjoyable we booked Seaside for June 16 next year. So, as others have said, once you get past the BS with MSC US, the cruise itself is awesome. We are now fans of MSC.

Thanks to the Captain and crew of Divina for making this a much better trip than I thought it would be. They made 8 customers for MSC (my wife's family also loved it). Now, if MSC US is listening...GET YOUR ACT TOGETHER!!!

If anyone has other questions, fire away!