Royal JacMac 63

Hi

Thanks so much for your succinct comment. This is really helpful and good to know.

Best wishes

6 hours ago, Essiesmom said:

You should be asking this on the forum here for the cruise line that you were to sail.  Also ask on the forum here for UK/Europe cruisers.  Many answers you will get will be from the point of view/practices of the US, which do not apply in your situation.  EM

Hi EM

Thanks so much for your response.

Yes I'll follow your guidance.

Best wishes

Hi

Thanks so much. Really useful stuff here.

Best wishes

Hi

I'm a regular cruiser but first time on Forum. Seeking assistance.

We had a cruise cancelled on 12th March 2020. On several occasions both pre and post cruise, our booking agent assured us of a full monetary refund in the event of cancellation. They are now refusing a monetary refund as initially promised, and are offering cruise credit for the cruise portion and vouchers for flights / transfers etc. Communication has been fraught. Anxiety levels are high.

I've submitted a complaint with the booking agent 3 weeks ago - no response. I've raised a case with ABTA 1 week ago. They state their response time is currently 28 days.

Is there anything else we can do to get our money back?

Thanks