Mainergirl

And I don't know how NCL can say that cabin sleeps 4, but only if one is a baby. That don't work, and as far as I knew, a berth is a berth is a berth.

I couldn't agree more. Fwiw, we don't have a baby -- our youngest is 9

What is a Q+?

Then you are saying ncl lied to her I guess?

 

 

Some of the NCL representatives have actually acknowledged their error in telling us that the room could sleep 4, so you can call it lying, though I think it was likely just an error -- but one that the company is making me pay for by taking my $ for a room that is what I asked for/needed. Their error is my problem: that is their message loud and clear.

Don't be surprised if your cabin does fit 4. Ours said 3 on the website and that was all we needed but surprise there was a pop up cot under one of the beds maki g room to sleep 4. This was the cheapest inside btw. Lol

Update: so incredibly disappointed in NCL. I just got off the phone with one of their representatives (the third this week that I or my husband have spoken to). She informed me that her supervisor (who we asked to call us personally but who just passed her message on) refuses to do anything about this mix up. She reported to me that the room DOES in fact sleep 4 AS LONG AS one of the 4 is a baby. That's their position and they're sticking by it.

She basically had no response regarding NCL's responsibility to provide us with what we paid for. I tried to use the analogy that if you were buying a suit online, and you spent a long time on the phone with the salesperson to confirm that the pants of the suit had the style you liked, and you paid for it only to discover that the suit doesn't come with pants at all. :confused:

As we were speaking, she initially told me there were no rooms left on the ship that could accommodate us, but I could find that there are still three 2 BR suites available when I looked simultaneously. I remarked that it shocked me that NCL would choose to likely let those rooms go empty for the cruise and leave us very unhappy in our existing rooms rather than move us to a 2 BR (and probably be able to sell our existing rooms last minute at a profit). To me this is extraordinarily poor customer service. She then directed me to their Legal Notice which includes the following:

"NCL makes no representation or warranty as to the completeness or accuracy of the information contained in this site. NCL reserves the right to change or modify any of the information contained in this Internet site or to the services described therein, without notice but we make no commitment to update such information. NCL SHALL NOT BE LIABLE FOR ANY DAMAGES, LOST PROFITS, INJURIES, SAVINGS, OR GOODWILL RESULTING FROM YOUR USE OR INABILITY TO USE INFORMATION PROVIDED FROM THIS SITE. You should therefore verify information obtained from this site before you act upon it by calling NCL or your travel agent, as applicable."

What makes me so sad here is that I DID call and verify the information before I acted on it, and they don't care.

This was supposed to be such a special vacation and now I don't even want to go....:(

I'm not reading the whole post. BUT- this booking was made by the OP. THEY cheaped out and did NOT want to pay any single supplement for the nanny. But they think, they are entitled to having a roll away, upgrade etc.

 

They have gotten WHAT THEY PAID for. Of course there should be additional charges if they now want 4 in a room and a single.

I can fill you in on what you didn't read at the beginning. I am new to making cruise plans, and spent a lengthy time on the phone with the NCL person to ensure that the suite room we booked would accommodate 4 people because we know our kids and knew they would want to be with us at night (and because as some have suggested, we feel our nanny deserves privacy). It was the NCL staffer who suggested that we book one of the kids into the room with the nanny as we would be charged more to do it otherwise. We were blindsided to discover that the suite we booked may not fit us all. We would have made other arrangements had we known. ASDJL had suggested side by side balconies, which might have been a good solution were they not now sold out.

Just would appreciate people showing a bit of tact before suggesting someone is "cheaping out". I felt like we spent a fair amount to get what I thought was going to meet our needs, and am now disappointed to know that it won't. I'm not trying to get something for nothing, just was sold a different bill of goods than what I thought I was getting.

When you are answering a specific question it's better to hit the button "Quote" not reply. As you can see you are replying to nothing in the posts above. Best to do the "quote" way so we know what you are answering to. (Both get put on display).

 

When you are asking or posting something new you can use the Reply box. Hope this helps - I know I had a learning curve on CC when I started out.

 

Wendy:)

Thanks Wendy...I knew I was doing it wrong, just not how to do it right!

Bonvoyagie, enjoy Maine -- it should be lovely in the fall!

10164 is the room that we were given originally, not the room NCL proposed moving us to to compensate. Looking at the video (thank you!), I am concerned about the tight space. It looks smaller than the other photos someone else had posted. I hadn't thought of using the balcony to store furniture when the rollaway is there, but what if it rains and the furniture gets wet?

Thinking I will have my husband call the concierge this week (he's better at the "firm but polite" thing than I am) to see if we can be moved.

And in response to someone's earlier query, no, our nanny is still coming -- we aren't trying to get everyone in the suite for suite privileges, just want to have good family time on this vacation.

Room 10164

We didn't have to "fake" our nanny being underage. There was a special form I had to sign, and it's limited to rooms adjacent or directly across from the rest of their group.

Didn't mean to disappear...just new to the forum and couldn't tell I was getting new responses.

Our suite is 10164, and the deck plan says it fits 4, but the rep the other day said no. They gave us permission for a rollaway, so it must not be a lifeboat issue.

Not looking to get the suite benefits for extra kid (other than all boarding together which we were assured could happen), but this is our FAMILY vacation and neither of my kids wants to sleep in a separate room from us (so having the nanny in with us is a deal breaker for a number of reasons!).

NCL was the one that suggested listening to their recording of my original booking, but the rep mentioned she didn't think they would go back more than 6 months (I made the booking in November), and I never heard one way or the other if they heard the recording.

I've since heard from NCL (though I had to call -- they never called me) that the room can accommodate a roll away. Not sure I'm satisfied as I feel like I'm paying for what will be a very overcrowded suite, but will check fares as the day approaches and try for an upgrade if the family villa becomes available for close to what we paid.

Though I appreciate the idea of bluffing that we'd cancel, our vacation time is too precious to be stuck not going...

Hoping you experienced cruisers can help a newbie...

Will be going on 2nd cruise of my life in 5 weeks, 7 nights to Alaska on NCL pearl. We are a family of 4 (kids 11&9) and our 20 yo nanny. I spent a LONG time on the phone with an NCL rep when I booked back in November to get a room configuration that would allow us to have both of our kids in our room, and we ended up booking an aft penthouse suite (SF) and an inside room across the hall for our nanny. We divided our party up for the reservation as 3 in the suite and 2 in the room as we were told that was most financially advantageous. Of note, some SF suites state they hold 3 and some 4, but I painstakingly chose one that holds 4, so I thought... Now, 5 weeks before we sail, a different NCL staffer is telling me that our suite only holds 3. She's checking with the ship to see if a rollaway can be put in that room, but she states that our only other option would be to move to a 2 br family villa (presumably on our dime).

My husband is frustrated and feels that NCL made the error and should pay for our upgrade to the family suite. In reality, one of our kids could share the room with our nanny, but neither wants to, and it kind of ruins our plans for family time. I'm feeling like I might be ok if they can do a rollaway in our existing suite, but I might be kicking myself if that makes our room crazy tight.

Anyone with an experience like this?

Relative cruise newbie, here, so patience please!

On the one prior cruise I've been on (DCL), we were suite level and at the 100 day mark prior to cruising, the concierge called US looking to help us with reservations, excursions, etc. A lovely service, followed up by a great team on the ship who knew us by name when passing us on board on day 1, etc. My husband took care of tipping and did extras for butler/concierge.

For our upcoming NCL cruise, we are again suite level (but not Haven). In reading the "insider's guide to tipping" from CC, they indicate that suite level guests are charged $15.50 pp/day instead of the baseline $13.50 pp/day for non-suite guests, so my question is, doesn't some of that $2/day charge go to the butlers and suite concierges? Also, it was only in passing when I was on the phone with an NCL staff member that I even learned there were concierge services available to suite level cruisers prior to boarding. I never received anything via email/mail or by phone to offer services, and we've already made all of our excursion plans and dining reservations ourselves.

For experienced NCL cruisers, does this lack of pre-cruise service seem odd? And with the up-charge in DSC for suite guests, do you factor that in at all with regard to supplemental tipping? Just feeling like I haven't really gotten any help or info from NCL for the extra charge I'll be paying...