We were booked on a Scenic Eclipse cruise - Cuba in Depth from 5th October and have only heard of the cancellation in the last two weeks. We were really looking forward to our first cruise with Scenic but the way this has been handled has left a sour taste. At first, I grabbed another brochure and thought the 2019 Antarctic cruise with the offered 25% discount could be a replacement, but how could I be confident that will go ahead?
I have had a bit of experience at seeing things being built and seeing an advice to every cruise participant on cruises from August to the end of January next year, all given on the one date makes me think they haven't had their eye on the shipbuilding. You might have thought Scenic would have advised people in blocks as they pushed the finish date back. August, September, then October etcetera. So that they would have had more time to re-organise trips. The block booking pushes back to end of January doesn't give me confidence that cruises in February would go ahead.
How could Scenic have gained the confidence to have taken our deposits on a pretty expensive cruise from the shipyard once, then at the last minute push out six months, but not be prepared for another failure to meet times?
At this time interest rates aren't high, but our money has been paid to Scenic with the first payments last November. They have tied up our funds and collected the deposit security sum as well. The notification came too late to select a meaningful replacement trip as they had all been booked months before.
Scenic Eclipse has cancelled all cruise until end of Jan 19
in Luxury Cruising
Posted
We were booked on a Scenic Eclipse cruise - Cuba in Depth from 5th October and have only heard of the cancellation in the last two weeks. We were really looking forward to our first cruise with Scenic but the way this has been handled has left a sour taste. At first, I grabbed another brochure and thought the 2019 Antarctic cruise with the offered 25% discount could be a replacement, but how could I be confident that will go ahead?
I have had a bit of experience at seeing things being built and seeing an advice to every cruise participant on cruises from August to the end of January next year, all given on the one date makes me think they haven't had their eye on the shipbuilding. You might have thought Scenic would have advised people in blocks as they pushed the finish date back. August, September, then October etcetera. So that they would have had more time to re-organise trips. The block booking pushes back to end of January doesn't give me confidence that cruises in February would go ahead.
How could Scenic have gained the confidence to have taken our deposits on a pretty expensive cruise from the shipyard once, then at the last minute push out six months, but not be prepared for another failure to meet times?
At this time interest rates aren't high, but our money has been paid to Scenic with the first payments last November. They have tied up our funds and collected the deposit security sum as well. The notification came too late to select a meaningful replacement trip as they had all been booked months before.
Scenic, I am peed off
John