Valentinegirls

My BF didn’t use 3 days of his drink package as he was sick & could only stomach water. No refund as far as I was told.

We sent in our hotel receipts the next day. Got a form reply email. I called the person we were assigned to & she just called me back yesterday. I was not as pleasant or patient as I would normally be. 10 days to return a phone call is not acceptable. Per our “person” refunds are being processed. She couldn’t tell me 1/2 of what the charges & credits on our bill were. Couldn’t tell me our total refund. Couldn’t tell me when or where my un-refundable gift card money would be going. After spending an hour on the phone & getting no-where I asked her call me back when she actually knows “something”. I’m not overly impressed with things so far. 🤷🏼‍♀️