DickyGB

To be able to recuperate your deposit you should have called them before making the second booking and asked them to 'transfer' your reservation to the Splendida.

 

 

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You aren't listening :D

To be honest the second cruise was booked with an external agent and without realising that the date co-incided with first.

 

We book a lot of cruises! One a month.

 

They just won't be with MSC anymore :(

Never been told to email when I have a question. That must be coming from what ever office you have to deal with from Europe/England.

We called Customer Service but were told our request had to be in writing/email format.

To be honest the second cruise was booked with an external agent and without realising that the date co-incided with first.

We book a lot of cruises! One a month.

They just won't be with MSC anymore :(

People and opinions are always different. I appreciate your "take" on it. Mine is different :D

Hey Tina,

The bad service is that you call and get told to email. But when you email, you don't get a reply. Or am I just being petty? :rolleyes:

I fully understand and appreciate "T&C's for anything, but however would common sense or a little flexibility not be considered do you think?

We wish to cancel a 1 night cruise booked more than a year in advance due to booking onto any MSC cruise lasting 28 nights in length over the same period.

I feel aggrieved :mad:

Hi there,

Has anyone else had problems dealing with MSC customer services?

We've previously called them and been told to email and on several occasions not had responses.

Our latest is really annoying. We've booked a very short trip on the Sea view for next November. However we subsequently booked a much longer Splendida, cruise which sails over the same date. With over a years notice, I have called and now emailed to ask to cancel.

With over a years notice and due to the fact that we have gone for another much longer cruise it didn't occur that MSC would refuse the refund. It's not the amount, but the principle that really gets to me.

We love their cruises and currently have 7 forthcoming trips booked.

I have appealed to their email response saying "rules is rules" and am now not getting any response from them.

Shockingly bad service in my opinion and our last cruise we will take if this is how they treat loyal customers.

Be warned and aware all! :(