Robjame

May 15

On 1/7/2024 at 3:56 PM, pinotlover said:

You have to remember that one beverage server often has a large number of passengers to handle. The true answer depends upon how often they rotate to your table to take orders or refill glasses. Realistically, that may only happen 3-4 times in an evening.

My question is, will there be an increase in the number of “Sommeliers” at meal time?
Those who have been on the house beverage package before know the difficulty, sometimes, in locating someone to bring a drink as the servers can’t do this. Now all guests will have the package and we all know how people love taking advantage of free things.

May 11

2 minutes ago, Flatbush Flyer said:

There are excursions on changeover day. Several days prior to that segment’s disembark, multi-segment cruisers will get a list of available tours.

Great information. Thank you. Because they don’t appear under Shore excursions, we never thought they existed.
‘Having said that, all of our few cruises have been b2b and we have never been offered excursions on changeover days. We were offered a special luncheon hosted in Jacques which was fantastic, but only the one time.

May 11

I have never known Oceania to have planned excursions on a transition day. You would plan those yourself, or with a group from your roll call, through one of the many tour companies. Certainly we have done this, ourselves.

May 11

Our cruise arrives back in Miami early in the morning. Our flight home is at 9 PM. Our thoughts are to join a tour in Miami but does anyone have an innovative idea of how to deal with our luggage?

Thanks for any suggestions.

February 19, 2023

23 hours ago, KetoCruiser said:

Our TA has come back to us and is appalled at the treatment we have received. I think they are now on the case. so fingers crossed they will get a resolution.

Well done.

I will repeat the message that experienced Oceania customers have been trying to explain:

Oceania does not care about the individual passengers - similar to most large corporations.
Your TA is your route to getting attention. Have your TA activate her Agency to contact a SVP (senior Vice President) and tell them to get on this and satisfy your complaint. You are 2 people whereas the travel agency represents the potential for many clients to cruise on Oceania. Use the power you have in utilizing a TA.

February 18, 2023

17 minutes ago, What A Market said:

I can tell you with absolute certainty that the people designated to pour wines in the GDR are not Somms. Not even close.

Absolutely agree with What A Market.
We spoke to one of the “sommeliers” on Riviera and asked her what her background was. She said she had worked in a bar in Croatia and put that on her résumé so Oceania placed her as a sommelier.

As for jam, that was becoming an issue when we were on board Dec 23 - Jan 31. They stopped putting the jam racks on the table in MDR and if you asked, they would bring one small bottle to the table.

Bonne Maman (France) was the main supplier. Waiter said it was because people were taking them and Oceania couldn’t keep up with the supply.

February 17, 2023

yes $11 is correct.

‘It is not every night so keep an eye on Currents.

‘It is a selection of sparkling wines, rosé, Prosecco - not the $18 champagne although if you have the Prestige Beverage package you could upgrade, - and fruit and liquors to make your own bubbly concoction.

Normal nights there is a selection of wine and apperetivos plus snacks (olives, cheese foccacia, nuts).

February 16, 2023

The route to getting Oceania’s attention is through your Travel Agent. You are two customers whereas, if you chose your TA carefully, her agency does a lot of business with Oceania with multiple clients.

Have you contacted your TA and asked her agency to intervene on your behalf?

February 13, 2023

23 hours ago, LHT28 said:

yes seems to happen on every O cruise we have been on

had the a/c way down & still woke up seating then about 5am the cold air returns

This is part of their “green initiative”. Every night the engines are cut down or cut off and they float about for a couple of hours. As well as the stateroom becoming warm, you can feel the increased motion with only the thrusters working or low forward power to orient the ship in the best possible way to the waves.

‘This was reported in the thread about decreased port time.

February 12, 2023

15 hours ago, What A Market said:

Unattended items are placed on the table

Are you sure the removed items are put on this table? I thought they were removed by the crew to a safe storage area where the crew would retrieve them. I don’t remember the table being very large.

The placing of the religious materials was for a different, unrelated purpose.

February 12, 2023

8 hours ago, marieps said:

Refired mussels twice that were just too cold to eat. Lobster bisque tepid at best. Really? The sommelier was wholly inattentive. And worst, DW was ill all morning

That is terrible - nothing worse than cold food as either it wasn’t cooked properly in the first place or it was served and allowed to cool.

I hope you made a fuss.

February 10, 2023

34 minutes ago, Janet- said:

We are on Regatta at the moment and wine by the glass ranges from $9.5 to $11.5 with champagne at $16.5 plus tip

Very curious - red? Any wines the same?

February 10, 2023

16 hours ago, PaulMCO said:

They usually close the fire doors to prevent guest from dropping luggage off.

I have never seen this on Riviera. B2B guests have full access to their staterooms directly after the off-and-on ship zeroing exercise (between 10am and 11am).

Plenty of cruisers drop off their carry-on luggage. Check the hallway. If you see your steward ask him. If not, stick your luggage in the cupboard. No one is going to say anything.

‘Then head for Terrace for some carved turkey.