Clare23

No as got cruises booked for next year to as had to move 5 cruises, cannot believe celebrity are like this

Can anyone help we was on the celebrity edge on the 2nd sailing back in January 2019 we had major problems and the head of Guest services issued us some gift certificates for the problems, we then used them towards a cruises in January 2020 but was. Cancelled due to covid we know only have to end of this year to use them and like many of other guest have no holiday left as moved other cruises, we have a cruise booked for March 2024 but Celebrity customer complaint won't budge the vouchers are a large amount. Help what should we do