CruisingMom77

We have an FCC which first was to be used till December 31, 2021 then book by Dec 31st sail by April 30, 2022. Does anyone know if this has been extended? When they extended it to April 30, 2022 I received an e-mail. I have not heard from them since. Not sure we can sail by April 30, 2022. Both husband and I are fully vaxed, but our child is still under 12, and he isn't. I am also not sure that with all the restrictions, even if the three of us were vaccinated, we would be able to enjoy our vacation. 

I am on hold for over an hour with MSC USA. What also freaked me out is that when I went to the original e-mail with the link to the FCC the link does not work anymore. I found a saved pdf of the FCC on my phone. At least I have the proof that it was issued. 

Thank you for your replies. Is there a link on the USA website about the extension? 

Yes, mine says book by December 31, 2021 sail by April 30, 2022. Wish they extended it. 

Do you think that MSC will further extend the validity of the FCC? First it was until December 31, 2021. Now the cruise has to be booked by Dec 31st for sailings before April 30, 2022. With the current state of Covid etc. unfortunately I do not think we will be ready to cruise next April even if cruises restarted out of the US.

I hope I am wrong. 

We just got an email about our FCC extended until April 30, 2022 as long as we book by December 31, 2021. Plus if our FCC is unused by the end of next year they will automatically refund the original fare paid. I really would like to sail with MSC again. Hopefully next fall things will be getting back to normal and we should have a better understanding what it means in terms of cruising. 

1 hour ago, dolphin1313 said:

I just saw it listed on MSC's website also.  Here's the link (just click on the ship):

 

https://www.msccruisesusa.com/cruise-itinerary-changes-and-cancellations

When I looked at the link it says that if your FCC has already been issued you can request a refund if you prefer by December 15th. Does that apply to earlier sailings as well? Ours would have been in April. We got the FCC but I doubt we will be able to use it by Dec 31, 2021. 

On 11/29/2020 at 11:12 AM, shipgeeks said:

I imagine that if startups keep getting stalled, they will extend.  But we won't know that for a while, of course.

MSC has said that if we don't use our FCCs by expiration, they will automatically refund us (at 100%, not the 125% we have on the FCC).

Thank you. I remember seeing it on the MSC USA website a few months ago, but now I can't find it. I was wondering if they changed the protocol. Do you know if it's still there hidden somewhere in the fine print? 

Did anyone hear anything about MSC possibly extending their FCC beyond Dec 31, 2021? We opted for the FCC after our April cruise was cancelled. I think we were overly optimistic. Or is it possible to get a refund instead after receiving the FCC? 

Teary eyed too. Fingers crossed things will go well. 

All the planning, excitement and counting the days. First glance of the ship on the way to the port. Stepping on board. First glance of the atrium, first lunch, setting sail, ocean breeze....I'm looking forward to the time when all this will be a reality again. I am looking forward to finally visiting Ocean Cay. This could have been our reality in April. Then covid happened. But most of all I'm looking forward to the time when cc message board becomes a lively place again discussing staterooms, drinks, meals, excursions instead of refunds, cancellations and FCC's and this whole covid nightmare. 

6 hours ago, cellfree said:

We received our FCCs (March 14 request for March 29 cancellations) April 24 by email but have not received taxes/fees refunded to credit card yet. Anyone else in same situation? July 28 is a very long wait. 

Us too. Requested FCC on March 21st for April 25th sailing. I had to call to get the certificate as 3 months have passed with nothing. Finally they emailed me the FCC certificate early July but no taxes have been refunded yet. They said soon....

I called the other day and talked to a very nice lady. She was really helpful. She confirmed that mine was done too, and was able to get a copy of it, and e-mailed it to me. Now I wish things could improve so that we could book a cruise with a little bit more confidence. 

7 minutes ago, lovetoholiday said:

It's just a letter with the reference number, which is the same as your original booking reference. With the amount of money it is worth.  The small print at the bottom tells you when it has to be used by.  Well that's the UK version anyway.

Thank you. Does it have the amount per passenger or just a total? Are passenger names included?;

What information is included in the FCC certificate that gets emailed to you? 

Our sailing was going to be on the Seaside on April 25th. I submitted the request for the FCC on March 21st, but have not received anything yet. I called the Canadian office a few weeks ago I was told they were able to see the amount on my account, plus the amount of port fees etc. that I would get back. Nothing... I was booked through MSC USA which I cannot call directly. The only way to reach them is to call the Canadian office and then ask to be transferred to a US agent. Each time I tried the wait time was long, and I did not have the time to wait it out. 

1 hour ago, electro said:

Thanks, unfortunately, when I call that number it also defaults to the canadian customer service. 😞

 

I know... it's a pain. First you have to call the Canadian office, wait until a rep answers and then ask them to get transferred to an American agent. They should be able to transfer you over, it depending on the call volume it can take a while. 

Has anyone tried calling the MSC USA office lately? How long was the average wait time? Our sailing would have been April 25th, I requested the FCC March 24th. The e-mail confirmation said I should receive the certificate in about 60 days. I have not received anything yet. I am thinking of giving them a call. I am curious how much time I should allocate. Thank you. 

Im waiting for my fcc too. April sailing

I am still waiting to "officially" receive an e-mail with my FCC and the refund of port fees. I am curious, those who have already received the FCC by e-mail what are the T&C attached to it. Thank you. 

I was wondering if anyone has received their FCC and if so how long it took. Our sail date would have been April 25th. I completed the form for the FCC on March 21st, received the e-mail confirmation with the reference number in it. Still no FCC certificate received by e-mail. It's been 60 days since completing the form, and past the 14 days after our original sail date. 

1 hour ago, Match Game 72 said:

I really miss the feeling when we are checked in, through security, and walking on the bridge to the ship. It's a happy moment to be that close to the ship and then get to enter an atrium for the first time.

Yes. The best part of a cruise. One of the best anyway among many others. I miss seeing the endless blue of the ocean, feeling the breeze, the scents, the atmosphere...visiting the islands, the excitement what the next island would bring. I miss a careless week with no cooking, cleaning and real quality time with my family. 

I received the same email. Our booking is with the USA office but since we are Canadians I believe it got transferred to the Canadian office. 

I received an automatic e-mail today from MSC Canada that my cruise is cancelled. I called the Canada office and explained them how I booked through the USA site etc, and asked how the credit will work. I do not think the agent was very knowledgeable. I do not really blame her, as it is a new and fluid situation. She said that if I cancel, and I can cancel it through the Canadian site, I could get the 125% FCC, and the e-mail confirmation will have instructions on how to redeem the credit. She thinks the Canadian office should be able to help me when it comes to picking a new date for my cruise. Oh, and she said the Canadian office does not offer the full refund, which is offered by the USA office. There is no consistency. I am thinking of going for the full refund through the US site and that way one day I will get my money back. Now that the borders are closed I am wondering when Air Canada will suspend flights to the US and offer the full refund instead of the travel credit that we would need to use till December 2020. 

We didn't have a TA. Booked through MSC USA directly. 

We booked our April 2020 cruise way back before the Canadian site/office opened. Our booking is with MSC USA. Now our cruise is cancelled due to COVID 19. Anyone else in the same situation? We are wondering if we should request the full refund option or the 125% FCC. If we decide for the cruise credit how are we going to be able to use it? If it's issued by MSC USA, I do not think we can use it on the Canadian site, but since we are Canadians we will not be able to book through the USA. Or will we? Anyone in the same situation? Thank you.