553Makai

Thanks to the Cruise Critic posts I went back and read Silversea's amended cancellation policy in full on their website.  Our Silver Shadow Italian Cruise was scheduled for April 23 and Silversea's new cancellation policy would allow us to cancel up until two days in advance.  I spoke to Silversea representative Kenny Whetstone and he confirmed we could cancel and get a refund, or book a future cruise with the funds already on deposit.  As far as I am concerned, that is five star customer service!  When Silversea treats its guests this well, they deserve KUDOS and we are rebooking with the funds on deposit for next year.  Thank you Silversea for allowing us at the last minute the option of a refund or using the funds to book a new vacation with you.  You earned my business twenty-five years ago and you just keep getting better.  

EasygoingGuy, Thanks for your post.  I will go to the site and ask to be removed.  The representative for Regent and Oceania apparently did not know how to accomplish that task.  Your comment is really appreciated.  As to those who thought my concern over receiving up to 16 brochures a week from Regent and Oceania was over the top, I wish you well, and happy cruising.

E-mail spam can at least be blocked.  Yes, it is a free market, my wife and I have freely booked upcoming cruises with two other cruise lines over the course of the next year.  Neither Silversea nor Celebrity bombard us with 12 to 20 pieces of junk mail per week.  In fact, since our first cruise on Silversea almost twenty-five years ago, I'll bet we have had no more than one brochure a year from Silversea and that brochure is far nicer than the daily offerings from Regent/Oceania.  

Several years ago my wife and I cruised once on Regent Seven Seas Mariner and apparently Regent also provided our mailing address and names to sister line Oceania.  Today, we receive two to four brochures four times a week from Oceania and Regent Seven Seas, more often than not, duplicates.  We are being inundated by these two NCL companies with absolutely wasted marketing materials.  We have contacted Regent and Oceania and asked that they stop sending the brochures, we were told they would try to remove us from the mailing lists, but three years later, we are still getting brochures four days a week which just get tossed, never looked at, because we will never consider a cruise again with Regent or Oceania due to their marketing spam. 

Perhaps with the clout of Cruisecritic and its many readers, someone at Regent Seven Seas/Oceania will get a clue that spamming their potential customers with so much junk mail sends potential guests to their competition.  Below is a sample of what we received today from Regent Seven Seas and Oceania.