btreklaw

Japan is closed to all tourism.  Hong Kong closed as well. No end to ban mentioned on both countries government websites. 

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I got my full refund  only after a dispute with my credit card company. A month ago my CC statement showed a new charge from Regent.  It's says "REBILL  from Regent for nearly $1,000! Today I see a credit from Regent for  $329?

The charge and credit makes zero sense. No email, no explanation of any kind for either. 

Please check your credit card statements everyone. The Regent folks are getting creepy now. Yes, I will dispute this new charge as well immediately.

Even if you have an FCC from Regent, dispute it with your CC company and or insurance company. You will end up with your money back. Don't wait.

I would suggest all who have their deposit or FCC that was originally on a credit card, immediately dispute the charges. You will get your money back via your bank getting involved.

So sorry to report there is 4 dead on the Holland America Zaandam.

Four passengers have died on a cruise ship near Panama after 138 crew members and guests reported flu-like symptoms.

According to Holland America Line, four older guests died on the ship.

https://wsvn.com/news/us-world/4-guests-dead-on-port-everglades-bound-cruise-ship-with-138-ill-people/

Shippy

• Cool Cruiser
• July 21, 2001
•  
• 2,805 posts

The parent company is Norwegian Cruise Lines.  NCLH (traded on the stock market) Onws Norwegian, Oceana and Regent. The company is more than sound financially.

United is fee waver is for travel thru June 30 departures.

Both United and American are already offering no change fees for flights thru April 30 for most of Italy. Also offering a future credit good for 24 months instead of refunds. Check the websites for more details. It's at the top of the landing page.

I'm having trouble visualizing a luxury Regent cruise that has a say 25% to 50% of it's passengers with face masks on.  At dinners, on excursions, in the spa, pool, theater and all the lovely spaces around the ship.

Dinner jacket with tie and an N-95 mask or dressy gown with jewelry with your N-95 face mask in place for dinner.

There are no courtesies  being offered at this time.  You forfeit all your money. Period.

Their website only shows updates re/Covid 19 through Feb 28.

All Italy schools and universities are closed until at least mid March. They are calling for all retired doctors to come back to work and accelerating nursing students credentials. They do not have enough doctors, nurses or hospital beds to respond to the crisis.

This is not a good sign for those of us on the Splendor for upcoming cruises through the Mediterranean.

COME ON REGENT! Give us all some options or update news!!!

I've had zero emails or contact from Regent regarding my upcoming cruise to Venice except to remind me I need to fill out a health screening before I travel with them. Their website has very little and not up to date info on Corona virus with regards to the guests.

If Regent does not match this offer, I will never travel with them again. I'm sticking with Viking.

3 hours ago, SantaFe1 said:

Wow!  That is a fabulous offer!!!  We have three future cruises booked with Viking.  Unfortunately, our cruise from Barcelona to Lisbon on 27 April is with Regent.  Wish they would follow suit. That will teach me to stray from Viking!!!

We too have an upcoming cruise with Regent. Regent has very little info on it's site and no communication with us so far. We are booked Barcelona to Venice April 30. There is no way the USA will allow a return from Venice without quarantine. Both United Air and American Air have allowed all booked flights to & from VCE (Venice) to change without fees.

That will teach me to stray from Viking as well.

I just got this from Viking Cruises. It's the right thing to do. If only Regent  did the same for its customers.

Dear Viking Guest,

As you undoubtedly know, the coronavirus COVID-19 is causing concern in the general public and among those of us engaged in travel. At Viking, the safety and security of our guests and employees has always been our top priority. We have implemented enhanced health screening procedures for all guests and staff before boarding our vessels and everyone is required to complete a health care questionnaire before embarkation. We continue to reiterate the importance of individual hygiene, sanitizing and washing of hands.

We continue to monitor the COVID-19 situation closely including the travel advisories issued by the U.S. State Department and information updates issued by the Centers for Disease Control in the U.S. and the World Health Organization in Switzerland.

This is a situation that can change from day to day, and we can well understand that the decision of whether or not to travel may be weighing on your mind – particularly for those with imminent departures.

In view of this we are for the time being making a temporary exception to our cancellation policy so that you can be free to postpone your cruise at any time up until 24 hours before the planned departure, without incurring any cancellation fees. You will be issued a voucher for future travel valid for 24 months, which can be used on any Viking product (river, ocean or expedition). This temporary exception to our standard cancellation policy is applicable for all guests who currently have a reservation with Viking and for all new reservations made through April 30, 2020.

The temporary exception to our cancellation policy is as follows:

If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight's departure.

If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.

• Notification of your intent to postpone your current cruise must be received as follows:
• Cancelled reservations will be reimbursed in the form of a Future Cruise Voucher in the amount of 100% of all funds paid to Viking.
• Future Cruise Vouchers may be used toward any future river, ocean or expedition cruise with Viking and will be valid for 24 months from issuance.

If you have any questions, please contact your Travel Advisor or Viking at 1-833-900-0951, Monday through Friday, 4:00 AM to 9:00 PM, and Saturday to Sunday, 5:00 AM to 7:00 PM, PT.

We hope you will choose to join us as planned. We will continue to update you on any changes in itineraries or circumstance that may be relevant. In the meantime, we hope that this temporary exception to our policy will help put your mind to ease.

Sincerely yours,

Richard Marnell
Executive Vice President

We are taking the Splendor Barcelona to Rome in late April. We are excited and ready to go. DH says alcohol kills germs...planning on enjoying as much as we can while participating on what will be a wonderful cruise. I love Rum. DH prefers Bourbon. :) 

I’m a hand washer in normal times. We’ve been on many cruise and land programs where fellow travelers came the first day with a cold/flu/bronchial thing. We watched it pass around to other guests. We have yet to become ill. Stop the fear and panic folks. Enjoy your lives. 

Totally agree with taking precautions. We traveled to Israel & Egypt in December. One woman arrived in Israel with a nasty cold. She gave it to 20 more guests by the time the trip ended. Hubby and I never got sick. Hand washing, wipes, did not sit with anyone coughing at meals or on any transportation. Keep your fingers out of your nose, mouth, eyes and you will be fine.

After you touch the utensils at any food lines, wipes or wash your hand before eating.

Don't stress out everyone. Simple basic hygiene is all you need to stay healthy. Enjoy your vacation!