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swiggins1985

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Posts posted by swiggins1985

  1. I did try that.  I've tried logging in from my phone, iPad, and 2 different laptops.  I've tried using IE and Chrome.  I called Celebrity and the guy had to escalate the ticket to IT but I'm really struggling with Celebrity right now.  The first time I called, I got hung up on.  When I called back, I finally got someone who seemed to know what they were talking about.  He said he could access my Manage Reservation but saw that I couldn't so he escalated the ticket and said he would call me back in 3-4 days.  He never called back.  That was 2-3 weeks ago.  I called again today and got hung up on again by someone who thought resetting my password would do the trick.  So, believe me that I've tried as much as a I can from the end user standpoint and now I need their IT team to step in but their service team keeps hanging up on me.

  2. Just wanted to put it out here to see if anyone else is having this issue but for the past 7 months, I haven't been able to go into "Manage Reservation" under my upcoming cruises.  Whenever I click on it I get an error that says "Sorry, we've encountered an error.  Please try again."  Has this been happening to anyone else?? About 3 weeks ago I called Celebrity about it and spoke to a gentleman at length until finally he said he would have to escalate the ticket to IT.  Why can't I just talk to IT directly, I don't know!  I'm on the phone again now and fear that they've hung up on me.  For being as customer service oriented as they claim, the service has really taken a dive when it comes to resolving this issue.

  3. Good day everyone! I'm trying to find a historical listing of Carnival cruise ship sailings out of Galveston, TX but I can't! Not only that, it seems as tho the Celebration has disappeared completely from Cruise Critic! Well, not completely, I know Carnival sold the Celebration to Bahamas Paradise but there's no reviews/info on the ship while it was owned by Carnival.

     

    Point of all this is, I cruised on a Carnival ship back in 2004 but I can't remember the name. A friend said Celebration but I want to be sure. Is there a list of historical sailings by cruise line and date with ports of call?

  4. The Persian Garden and Relaxation Room* is complimentary for AquaClass guests only.

     

    A limited number of passes (on a first come, first served basis) for access to the Persian Garden and Relaxation Room are offered to other guests onboard at the following rates:

     

    • 1 Day - $25.00
    • 3 Days - $50.00
    • 6 Days - $75.00

    Passes will be sold to guests with and without treatments booked.

     

    *Please note that the Relaxation Room is ONLY available on Solstice Class ships, it is not available on the solsticized Millennium class ships.

     

    Removing post, found answer.

     

    Sheri

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