When is Royal going to wake up and realize its time to change! Every cruise we hear the same thing about the surveys and how to rate them. Being a frequent cruiser we find the Service is usually outstanding and the servers suffer and yes some times lose their jobs because the quality of the Food they are serving has dropped in taste and presentation. Regardless of what type of dinning you do its seems Royal is pushing everyone to go to the Specialty Dinning so they can get more money out of you and even then that Quality is not there. During our last cruise on the Oasis the main dinning room was so POOR but Service was outstanding, we had to go to the Windjammer. The Coffee Café has now even changed their deserts to a very limited offer and they are poor quality.
Holding a Diamond Plus status it is a shame to say we will be using other cruise lines since RCL isn't Listening to their Customers. Even the best can fall fast.
"This might be YOUR vacation, but it's MY life"
in Royal Caribbean International
Posted
When is Royal going to wake up and realize its time to change! Every cruise we hear the same thing about the surveys and how to rate them. Being a frequent cruiser we find the Service is usually outstanding and the servers suffer and yes some times lose their jobs because the quality of the Food they are serving has dropped in taste and presentation. Regardless of what type of dinning you do its seems Royal is pushing everyone to go to the Specialty Dinning so they can get more money out of you and even then that Quality is not there. During our last cruise on the Oasis the main dinning room was so POOR but Service was outstanding, we had to go to the Windjammer. The Coffee Café has now even changed their deserts to a very limited offer and they are poor quality.
Holding a Diamond Plus status it is a shame to say we will be using other cruise lines since RCL isn't Listening to their Customers. Even the best can fall fast.
:mad: