Smokeybloke2

Unfortunately I agree with texanaust.   Our party of four experienced exactly the same poor service in the MDR yesterday evening.   The word ‘shambles’ is a polite description and one only hopes that the verbal feedback provided is taken by management seriously.   The Sojourn staff are very friendly but some servers may lack experience whilst under pressure.   I gather there is a senior executive currently on board - please do what you can to lift service standards!

1 hour ago, texanaust said:

 

Day 10-La Ciotat, France

 

Apparently our port was changed at the last minute. The Captain mentioned the reason on the tannoy, but it was unintelligible from where we were standing. La Ciotat seems like a nice place, but we’re staying onboard today, trying to zig when everybody else zags. 

 

The cruise has changed dramatically from the first week. Last night we had a terrible dinner at the Restaurant. The staff literally could not cope and it took an hour to receive our first course of caviar (and this was with us arriving when the restaurant opened). No bread was ever offered and we had to flag the sommelier down to get some wine. We did not attend the Restaurant the night before, but according to the Asst. Maitre’d it was ‘Armageddon’ at 8:30pm and our waiter confirmed that it was similar to the Spartan movie ‘300.’ I do not know what the problem is, but it appears Covid is partly responsible along with a very green crew that cannot handle a full ship. Maybe Josh and his entourage are taking up staff too, who knows. It certainly was not 6-star service and hopefully this is not the new normal when the ship is full. 

 

Tonight is the Premiere of the new Tim Rice show which we hope to attend assuming we can get seats. We plan to give the Restaurant a miss as it is formal night (normally our favorite night). If they cannot cope currently, I can only imagine how bad it will be tonight. We will try to squeeze into TK again or go somewhere else.

 

Kasr - really enjoyed your review of your recent Directors cruise - and it wasn’t too long!    We are very much looking forward to the upcoming NZ and Sub Antarctic cruise..... our first time on Ponant!    I’m hoping that conditions allow the staff to fully utilise the outside/inside deck restaurant as, as well you know, helps spread the load.

the bit about the strict boarding procedures was very helpful.   Look forward to bumping into you on LL.   ANN.