Homebody

Dear Guest,

In abundance of caution and while we wait to receive the conclusive test results from the CDC, we will set sail tomorrow at 5:00 PM EST, from Cape Liberty, New Jersey. Boarding will begin at 1:00 PM EST. As a result of our late start, we’ll arrive in Orlando at 2:00 PM, instead of 7:00 AM, and we’ll remain in port until 9:30 PM. We’re sorry for this last-minute change, but hope you can appreciate and understand that we’ve made these changes to ensure we keep you and everyone on our ships healthy, even though both the CDC & U.S. Coast Guard have cleared our ship to sail! Please see below our revised itinerary.

Any pre-booked Royal Caribbean shore excursions for Orlando will be automatically rescheduled for you. If we’re unable to reschedule them, you’ll receive a refund for the amount paid as a credit to your Onboard Account. Additionally, you’ll receive the following for our delayed departure:

• 1-day refund to your Onboard Account in the form of an onboard credit for the day missed.
• A pro-rated credit, if you pre-purchased any packages such as: beverage, internet, or dining.

These credits will be added to your Onboard Account and once you’re onboard, you can use these credits anywhere onboard. If your spending doesn’t reach this amount you’ll receive any remaining funds as a refund to your card 3 - 5 business days after the sailing.

If you are local, we ask that you please stay at home and make your way to the cruise terminal tomorrow. If you flew in, we’ll assist you with hotel accommodations up to $200 USD per stateroom. Please send your receipts to RoyalGuestRelations@rccl.com for reimbursement.

Thanks again for your patience, understanding, and cooperation. Health, safety, and comfort - first! And, we look forward to seeing you tomorrow for a great cruise! The team onboard is awesome and excited to welcome you!

We will have another update in an hour - if it’s a significant update, we will email you. Otherwise, please check our dedicated Anthem page at www.RoyalCaribbean.com/AnthemUpdates.

Sincerely,

Dear Guest,

You may have been watching the news and have some concerns about today’s sailing. We appreciate the CDC’s abundance of caution and their partnership.

None of the four guests being tested by CDC showed any clinical signs or symptoms of coronavirus. One had tested positive onboard for Influenza A. Our records indicate the guests had not been in China since January 26 - 14 days ago. 

We have also been cleared by authorities to depart, as usual. However, to reassure concerned guests, we will delay our departure ‪until tomorrow, when we will receive the conclusive test results from CDC.

We know that you may be anxious about boarding the ship today - we’re anxious too! So, we’ve decided to push our boarding to tomorrow, February 8^th, 2020, at 1:00 PM EST, while we wait for the results from the CDC.

We’re also currently working on making adjustments to our itinerary, since we’re starting a day later than planned. We will confirm the details as soon as possible.

Given that we have shortened the sailing, you’ll receive a 1-day refund in the form of an onboard credit for the day missed, plus a pro-rated credit, if you pre-purchased any packages such as, beverage, internet, or dining. Both credits will be added to your Onboard Account and once you’re onboard, you can use these credits anywhere onboard.

Please also take a minute to review our screening and boarding protocols. We have been working with medical experts, public health authorities, and local governments, and in alignment with new stricter CDC protocols, we are tightening our measures to protect guests and crew. These steps are intentionally conservative, and we apologize that they will inconvenience some of our guests.

Until further notice, all ships in the Royal Caribbean Cruises Ltd. fleet will adopt these health screening protocols:

1. Regardless of nationality, any guest or crewmember traveling from, to, or through mainland China, Hong Kong, or Macau less than 15 days prior to their sailing will be unable to board any of our ships.
2. Any guests holding a Chinese, Hong Kong, or Macau passport, regardless of when they were there last, will not be allowed to board our ships.
3. Any guest or crewmember that has been in contact (which the CDC defines as 6 feet or 2 meters) with someone that has traveled from, to, or through mainland China, Hong Kong, or Macau less than 15 days.           
4. Additionally, there will be mandatory specialized health screenings performed on:
   • Guests who are unsure if they have been in contact with individuals who have traveled from, to or through mainland China or Hong Kong in the past 15 days;
   • Guests who report feeling unwell or demonstrate any flu-like symptoms;
   • Any guest presenting with fever or low blood oximetry in the specialized health screening will be denied boarding.

If you or someone in your stateroom has traveled or been in close contact with someone that has traveled from, to, or through mainland China, Hong Kong, or Macau within 15 days of sailing departure, or is a passport holder of China, Hong Kong, or Macau, please contact your Travel Advisor immediately, or contact us at 1-800-256-6649 or visit www.RoyalCaribbean.com/contactus for your local Royal Caribbean International office phone number.

We take this very seriously and have a responsibility to maintain a safe and healthy environment onboard our ships, as well as in the ports we visit.

Onboard our ships, we continue to take numerous proactive steps to maintain high health standards. This includes:

• Thoroughly sanitizing the cruise ship terminal before and after every sailing,
• Special sanitizing of high traffic areas onboard multiple times a day,
• Adding extra medical staff on each sailing, 
• Providing complimentary consultations with medical experts for all guests & crew,  
• Plus, the Captain will make two daily announcements during your cruise reminding everyone of how to stay healthy onboard.

We are committed to giving you an update every hour on the hour, starting at noon EST. Please go to www.RoyalCaribbean.com/AnthemUpdates for our updates. Thank you for your understanding and cooperation as we ensure your safety and wellbeing.

Sincerely,