I have travelled extensively on NCL over the last 10 years and have come across a problem with booking excursions for the first time. My wife and I have no problem but my 3 daughters who are on a different reservation keep getting the following message “We've encountered an error. Please log out and try again later.”
I have contacted NCL by phone in both Australia and Miami, as well as sent e-mails. Reservations keep saying they get an error code when trying to book for me and have passed the details on to their Tech Department. Their latest email says “We apologise for the delay in enabling your booking of shore excursions in the system. Please be assured your case has been brought up to out technical team who are in the process of reviewing and fixing the issue. You will be contacted as soon as we have resolution on this for you. ”
To date this has gone on for 3 weeks and still no solution has been forthcoming. I was wondering if anyone else had come across this or had a contact suggestion for someone to offer a solution to this problem. Cruise sails in Nov 2023 but I am concerned the more popular excursions will sell out. Any help would be appreciated
