Papatroll

This question is for the UK travellers

which company did you book through, was it sunwing or TUI.

i guess I have more than one question.

what have they offered you. 
 

new article in today’s news feed talks about the Canadian government letting the air carriers off the hook by issuing vouchers for travel.

i am going to challenge by saying I booked a cruise through sunwing. They assumed the responsibility to get me to the embarkation point. 
 

I have been in contact with Sunwing. I was informed that due t9 the changes in the rules they are only responsible to give vouchers.  
 

I shall now start a campaign towards the government regarding their policy which will allow travel providers to keep their clients money and potentially Close down their business so as not to be liable for honouring the vouchers. they get to keep all assets and re-open under another name. 

or file for insolvency and then start over.

it has happened before.

by the way

we would all be settling in aboard today and enjoying the sun and a drink.

jus sayin!
 

Yes I got mine today also. Not happy with the voucher. It ties up my money in their account. Not usually a Sunwing traveller but this was a one off because of the great deal. 
I shall be going after a full refund

Has anyone actually received their refund or future cruise voucher. I have not heard anything from Sunwing or Marbella since submitting my cancellation request

Yes me too. I got my email from Sunwing and selected the refund option. 
 

hopefully the world returns to normal sometime soon. To top it off NCL just informed me that my CruiseNext certificates are about to expire. 
hope they will extend them. 
 

on the lighter side, if you hear about a guy named Noah planning a “couples only cruise” let me know.  

Yes. I have been notified by my tour operator and have filed my refund form today. 
thanks. 
 

when everything returns to normal we’ll try this again. 
 

I believe that ABTA is a UK organization and probably won’t benefit the Canadian travellers who. Are affected by this. 
 

Travel restrictions are escalating quickly. Many cruise companies have suspended service to the end of April. Many UK based companies have recalled their vessels to their home ports on completion of their current itinerary. 
hopefully Marbella will do so also. 

100% agree with you on that. We had already booked our travel for the year when we found this one. Being that it was such a great trip we decided to do it as well. 
l am also all in for the cruise voucher and will rebook as well. Hopefully same time next year or earlier. 
we are just hoping we don’t get stranded in Toronto on the way home next week. 

When you cancelled did you get a full refund or did you get their 25% plus the 75% voucher. 
 

I have still not cancelled as I am waiting for either the government to impose a travel restriction or Marella to cancel the trip. 
Marella  has cancelled all cruises up to March 28 which entitles people to a total refund. 
 

Sunwing/Marella is just stalling hoping every one will bail out early.. some cruise companies have already announced a 125% future cruise certificate with the option of taking 100% refund. 
 

the UK is now getting in,on the travel restrictions so I believe that Marella will soon have to cancel the trip. 
 

I did not purchase the Sunwing cancellation package nor did I get third party trip cancellation. With my our BlueCross plus credit card coverage we were totally covered. 
EXCEPT for global pandemic. 
 

Sunwing promotes its customer service. Let’s see how they respond to this. 

I agree. I think that we have pretty much decided to cancel. However I also think we will wait for a while before making the final commitment. 
we are travelling for the next while in Ontario (probably more risky  than the cruise) 
will make the final decision upon our return 

2 minutes ago, rodndonna said:

 

Keep in mind at this point there is no obligation on their part to offer anything (according to TICO). If they cancel, we are entitled to full refund. At this point though, anything we are offered is just goodwill on their part.

 

 

Quite true. 
if everyone accepts this offer now, then they are off the hook to us should they need to cancel the entire trip. 
 

wonder what the UK people are hearing

23 minutes ago, meldxb_2000 said:

From my travel agent, they have not updated the website as yet.

So they offered 25% refund and 75% future cruise credit (redeemable with Marella only).

Considering we have 1 year to think about it I grabbed this option.

That’s better than nothing I guess. However I will fight for a full refund. The cost of cruise will definitely be higher later as well as the cost of airfare as companies try to recoup their losses. 
 

I would consider a replacement cruise with similar itinerary at a later date as well as an air voucher for a free flight. 
 

don’t jump on the offer too quickly, you may be sorry. 
 

scenario

booked a cruise and paid 2000.00. Trip was cancelled and given a cruise voucher value of 2000.00. 8 months later booked the same cruise and tried to use my certificate only to find out that the new price was 3000.  
no refund option. 
 

I would need a guarantee that I could book the same trip without extra cost. 
 

also note. If you accept this offer, any travel insurance coverage you may have will not apply. 
 

things to think about

5 hours ago, meldxb_2000 said:

We are booked for this, coming from Toronto. Still contemplating whether to go or not due to advisory given by the Canadian govt to avoid all cruise ship vacations

Meldxb

we are out of Halifax and my wife is concerned. The government has not yet issued an advisory against cruises or against any part of our itinerary. It’s was only from the public health officer Dr. Tam. 

a level 3 or 4 travel advisory from the government( dept of foreign affairs). Would be a definite warning against travel. 
Vitalsign makes a good point, however we must all use our own judgement based on individual circumstances. 
my wife is going to speak with her doctor this week and get some advice. She may decide not to go. I will miss her. 
neither TUI o or Sunwing are currently offering any options.
 

if you go to the Sunwing site there is a link to the travel advisory. 

28 days to go. Whoo Hoo!

Looking for fellow travellers on this cruise to share ideas and start a discussion. 
 

Halifax is not a good port for whale watching. However I believe there are excursions from Saint John in New Brunswick. You want to be towards the mouth of the Bay of Fundy.

 

There is good whale watching off the west coast of Cape Breton but the cruise stops in Sydney are never long enough to allow for this.

Also the time of year is important. Whales are migratory and may not be in the area where you are. Plan ahead

Sent from my iPad using Forums

Hi

We met a couple last year on a cruise out of port Canaveral (Orlando) who was a walk on the morning of the cruise.

This is his story, he spends a few weeks each year at a co owned house in Cocoa Beach. He packs a bag and goes to the cruise terminals asking if they have any empty cabins. If yes and the price is good , they board if not he goes to the next terminal and asks there.. Saturday and Sunday are the big departure days at the port so he usually finds one.

He said that he got a balcony cabin on our cruise for 1200 all in for two.

Some times he has to wait until the next weekend, but armed with a cruise schedule he will usually get a good deal.

Hope this helps

Sent from my iPad using Forums

We've done plenty of sunshine cruises with RCI but are thinking of a whale watching cruise.

 

 

 

Can anyone recommend where to start looking, cruise lines? Destinations?

 

 

 

We live in the U.K.

 

 

 

Thanks in advance

Eastern Canada /New England cruises would be the best for this.

Pacific cruise to Alaska would also have opportunity for whales but check the season

Sent from my iPad using Forums

Everything you buy on board a cruise ship has an added tax. Sometimes they do not tell you about it, but it is there.

Gibraltar has been known as a "low prices" port and the barter system is in full effect.

I am booked on Norwegian Spirit for the April 2018 cruise which goes to Gibraltar, this is specific question that should be directed to the cruise consultant of NCL or whichever company you are cruising with

Please post your findings.

Sent from my iPad using Forums