Captsksier

I understand all that and thanks for the answers. But the airline industry will rebook you when issues are taken care of. Why is the cruise industry like this? Do they not understand mistakes are made? They are in a position to make more money from me if they allow me to sail. They would not even refund my shore excursion that I paid for. I worked for a major airline for 20 years and rebooked many for one reason or another with no fault of the airline.

My wife was denied boarding because she did not have a Canada Visa for a Alaska cruise out of Seattle, I am just trying to get a voucher for a future sailing. Any suggestions on how to go about this? They will not reply to my email and agent hung up on me when calling about this issue. Thanks in advance for any and all advice.