South West Traveller

There's plenty of industries that don't offer refunds and only offer credits! It's not unique to the cruise industry.

 

As for not giving you your credit back, that's just not logical. You were past the point where you would have gotten a refund of any kind for the cruise. Why would your credit be treated any different than the cash you paid?

 

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By offering the 'refund/credit' they accepted that the service I received last year was not up to the standard paid for. IMAO they have no right to determine that any such refund needs to be used within a specific timescale; indeed I do not think they are legally entitled to hold such monies, even though as you say it may be a common practice. Most of us accept it because it will make no difference, but then if circumstances change that person is entitled to reimbursement.

Could I also clarify a previous misconception on this thread, this credit did not form part of OBC, since it was shown as a reduction on the final invoice before payment. You do not see OBC as a credit on payment invoices.

Any compensation we've received for an issue has been applied as OBC and we've had it happen at least twice. It should be applied to the cabin. Also, once she sailed, both parties basically fulfilled their contract for that cruise. Also, love to know how much we're talking about. There's all kinds of legal language surrounding sales, credits, fares, taxes etc. Insurance covers the actual cost you paid. Any credit such as OBC isn't covered. You can dislike it all you want, but they will refund what you paid minus anything received from the cruiseline itself. The fact RCI is willing to credit towards a future cruise is standard practice and probably covered somewhere in the contract. Read it and let us know.:D

Yes but both clients did not travel. The legality is shared compensation for 2 people, and in this case only one got any benefit. This is a typical example of why cruise lines should have to fall in line with other industries, and make refunds not offer credits.

I have no problem at all with your other comment, and as RCI claim not to refund anything when cancellation is so close then why would they refund anything? If they do then I would be first to let insurers know, but would want to know why.

With regards to 'my portion of the compensation', we are actually talking about £325. So in essence this is not about money, but about the principle of how they operate.

Busted!

 

OP is never at fault.

Do not demonise me as a con artist when you do not know me. Actually I am first to accept my own errors, but in this case I am asking for some common sense. Where was the benefit to me in missing the cruise, even if I had been capable of attending doctor's surgery, they would still have had to accept 'my word' or dismiss it without proof.

One point is that the previous compensation was for two people, so in essence only half of it was used. I agree that the full amount is not returnable.

Second point is that my GP signed a claim form detailing the times he saw me during the previous month, stating an unknown condition. He could not claim to have seen me after the damage occurred to my rib area, although he did weeks later. So how is that illegal?

We had two consecutive cruises booked in May, but I could not travel for first through ill health, wife had to travel alone, and I joined for the second one.

Part of our invoice included a credit for compensation due to poor experience on two cruises on Independence of the Seas in 2017. Obviously I did not get the benefit of the compensation as it was deducted from first cruise invoice. Insurers will not deal with it, and RCI have informed me that I have just lost the benefit of it through cancellation.

I am looking at the legality of this, since I believe that they should have to physically return the money, not just credit it against a future cruise, WHICH you may never take.

Take my advice insist on an actual refund, or refuse to travel with them again.

Do not use any Insurers who use Travel Claims Services Ltd. to handle their claims.

I was booked on two consecutive cruises, made the second one, wife travelled on her own for first. At last minute towards end of viral infection I suffered indescribable pain in the rib and back area, reported it but could not get to GP surgery as I was stuck in bed. Would not have made any difference as would have needed x-ray or scan to diagnose.

Policy was taken out through Insure4Travel, but many companies use this claims company. It is because although my GP completed the claim form, he could not say he saw me to validate my decision not to travel; by his own admission he would have had to take my word for it anyway.

Diabolical decision not to pay out, typical of insurers looking for any way out.

Before you take out insurance investigate the claims assessors and avoid this outfit.