Jump to content

fuzzybee

Members
  • Posts

    10
  • Joined

Posts posted by fuzzybee

  1. Now I know this is not a new tactic, but today i cancelled my cruise after final booking, lost my 1000$ deposit and re-booked gaining a net $2100 dollars.

     

    Backstory - upgraded from an owner's suite to an aquasuite after final payment. Noticed later that evening that the prices dropped on the very cabin I had just upgraded to, royal was already closed (their system was down due to upgrades). So next morning, I called Royal and asked if they'd refund me the $599 dollars i paid for the upgrade less than 24 hours before. They said I was 7 minutes over the 24 hour limit and wouldnt refund me - i asked for OBC instead, no go. I asked for splitting the difference - no go. Spent an hour on the phone only to be told "no" on everything i asked for. Now i know prices aren't guaranteed, but it was, from what they say 7 minutes past my 24 hour time limit (i thought i still had an hour), you'd think they would give a diamond plus, suite customer the benefit of the doubt, but they didnt. I was livid, but realized that if I cancel and re-booked, not only would i make 2000 bucks (my travel agency would get the extra 5% promotion). So screw Royal for being straight up idiots, it cost them money and possibly a future customer.

     

    Agree or disagree, giving it to the "man" feels good.

     

    I'm curious as to when their system was down. Was it Monday the 2nd?

     

    My final payment was due then, and neither I nor my travel agent received a notification about it. I woke up the next morning to an email that my drink package was cancelled - nothing about the cruise itself. I'm wondering if we didn't get notifications because the system was down when the emails should have gone out.

  2. No...this would not be a good option with children. Adult conversation gets a little "free flowing" with the free flowing

    wine later in the evening, plus the kids would be bored silly sitting still for 3-4 hours over dinner wouldn't you think??

     

    I was referring to having children onboard and dining at Chef's Table - it would require them to be in Adventure Ocean before it opens and after it closes.

     

    I think I'll just look at another restaurant.

  3. I'm taking our family on the 6-night Western Caribbean cruise at the end of the year for my wife's birthday. I would like to take her to Chef's Table for a dinner, but it looks like the only available times I see are 6 and 8:30. 6 would be too early to drop the kids off at the kids club, and 8:30 would be too late in general (especially considering the time zone change). Did I miss reservation slots, or are there only two seatings?

     

    Thanks!

×
×
  • Create New...