Geraldine Butler
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Seabourn and the current issues surrounding the Corona Virus
in Seabourn Cruise Line
Posted
I rang Seabourn Australia on Wednesday to enquire how our refund was going. We were booked on the Ovation from Hong Kong to Singapore leaving 29 February (cancelled) and Singapore to Athens leaving 15 March (also cancelled). We are owed a AU$46,000 refund.
They told me that they had processed our refunds and passed them on to a company called Paymode for processing. They had no idea when Paymode would give us our refund and from their point of view, the matter was out of their hands. They also told me there is no way I can contact Paymode and I would just have to be patient. But in the meantime I am welcome to contact them any time to book a future cruise.