Brunobella

To our great relief, we received notification from our travel agent yesterday that UniWorld has suspended our June 14 sailing Prague to Budapest. We were given three options:

1.       A full refund (I was stunned this option was even offered)

2.       Apply our cruise fare to another and/or different cruise in 2022 with a $250 refund/person but no price protection.

3.       Rebook the same cruise with price protection and a $250 refund/person.

We chose option #3.  Our travel agent shared with us that they have received numerous complaints from UniWorld customers concerning the lack of communication and UniWorld’s overall handling of the current situation.  They also added that UniWorld was a difficult tour company to work with from their perspective. 

My husband and I are satisfied and happy this situation is now in our rear-view mirror.

We are booked on the June 14 Prague to Budapest departure (rescheduled from last June due to Covid) UniWorld continues to string us along as to whether it’s a go. It’s still listed on their website which really means nothing. Even if Europe does open to travelers I can’t imagine that everything would be open & operational i.e. Restaurants, attractions, shopping etc. UniWorld may be required to modify the itinerary of this voyage which I can’t imagine won’t happen. Also all US residents  flying back to the US from Europe are required to have a negative covid test within three days of their flight. This is the policy of all US carriers. I’ve asked UniWorld how we would obtain the test. Would they offer it on board? They couldn’t answer. Too many uncertainties and unknowns have me concerned and quite frankly we no longer wish to take this voyage at least this year. The problem is at this point I believe if we cancel or reschedule for next year we lose 50% of the cruise fare. I truly hope UniWorld cancels this voyage.