joogle

After my travel agent told me yesterday that my full cruise would be refunded including insurance, today she tells me can't refund insurance.

I am losing money on insurance for 7 people. I have it in writing where she told me entire amount will be refunded but are back tracking now.

What can I do? I see Allianz gives an option to change the trip date online. I don't know what that will be - I was thinking of putting a future weekend in 2018. Anyone experience something like this before and provide suggestions. I even am tempted to dispute with credit card after they told me in email full amount will be refunded.

Thanks

Let us know how that turns out. I bet you will spend a lot of time on the phone only to find out that insurance companies are not in the business of making voluntary payments. But, being out that much money for 7 people, I guess you have no option.

Yeah I am not sure if credit card will help in any matter either. This sucks, I honestly thought it was some insurance through Disney which I think they would have helped. But I expect travel agent to just say deal with Allianz

Since you're getting a full refund, you're not out any money there. You'll have to ready your policy to see exactly what would be covered, but, basically, insurance will only cover whatever is non-refundable.

Yeah they seem to only be covering like excursions/delays/re-booking fees/etc. that were prepaid - which we did not have any.

That is still a good amount I will lose on the insurance, I guess I can check with them if it can be used on a future sailing. Or only other thing I can think of is make a claim for meals or something for Sept. 8 to 11 which was the sailing.

Disney is providing a full refund to passengers who were scheduled to sail. Or are you talking about a refund for the insurance you purchased?

Yes to the insurance purchased, I thought it was a Disney trip protection but it apparently was Allianz insurance. I am referring to the insurance purchased.

Hi - our September 8 Disney Dream sailing from Port Canaveral has been canceled. Though Disney is refunding the money, the insurance I had bought I thought was from Disney. Upon review it is from Allianz that the travel agent arranged.

I have a feeling Allianz won't refund since the cruise was canceled. Anyone know how best to handle this situation? I had bought insurance for a party of 7, now the carrier (Disney) is the one who canceled the cruise.

I am open to suggestion, or is there a claim that I can make for meals/etc. since my parents will be staying with us to cover some of that cost.

Thanks