kbjb

We will be in 16100 next Saturday and I would be happy to check for you.

Oh my gosh I would love that! We knew we have a terrible bed but normally don't fall in love with the beds when we travel. Until this time!

Enjoy your cruise & the bed!

 

I believe that it is the Bliss Tranquility mattress but not 100% sure.The picture on their site is a suite on Escape.

Thanks! I didn't know that was an Escape suite! Haha.

Hello! I suppose this is a long shot but is anyone traveling on the Escape in a Haven Spa suite in room 16102 soon? I recently got off the Escape and I cannot stop thinking about how comfortable the bed was! Way better than my bed at home. I've contacted two different people at Norwegian who have told me it's one of their Bliss Bed Collection beds but no one can seem to tell me which one is in that stateroom.

If anyone has an idea or happens to be in that room and can check I would LOVE it! I'm kicking myself for not looking while I was there :loudcry:

Thanks!

Well I called back and was offered $400 on board credit for my Haven Spa room. I refused the on board credit as I paid for the stateroom with actual cash, I want an actual refund. The person I was talking to couldn't authorize that so now I wait for someone else to call me back.

Gotta say, this doesn't sound like unplanned repair/maintenance at all. The word 'construction' leads one to believe something that was very planned. You hope it was a misuse of the word as this puts an entirely different light on whether money should be refunded or not.

For the sake of full disclosure he did start the message with "closed for maintenance" so the rest is up to interpretation.

Well I finally got the phone call today regarding my Haven Spa room but I missed it so I'll have to call back tomorrow. In the message they stated that the pool and heated loungers will be available but it will be noisy from construction.

In this case, if "Mr. Smith" is booked in a Spa balcony stateroom and "Mr. Jones" is booked in a Spa Mini-suite, I guarantee that "Mr. Jones" would complain if "Mr. Smith" was given a Haven suite and "Mr. Jones" only received a free dinner at Le Bistro. ;p

 

It's great customer service if you're Mr. Smith but Mr. Jones would call it the opposite. IMO, give them both a refund of $200pp (for the lack of spa) and some OBC.....and maybe a sympathetic CS rep. (y)

I'm telling you this happens all the time! Although perhaps not with NCL it may seem.

Another example - I was buying skincare products recently and they were offering a free full sized eye cream if you spent $60. So of course I went and spent $60 because I also wanted a free full sized eye cream. When I went to check out it didn't give me the option to choose which eye cream I wanted. I completed my purchase and sent an email off to customer service about it. Turns out I needed to spend $60 before tax for the coupon code to work and I spent - $58! Reading fail on my part. Bummer. However, they said "as a valued customer we will send you the eye cream at no cost". It was $50 and they priority shipped it. Did they have to? No. Was it completely my fault? Of course! I felt like a dummy too but they provided excellent customer service. So as a PSA to all you ladies out there (and gents) if you're looking for a new skin care line check out Origin's. They're awesome!

That raises the chance that some will receive more than others which wouldn't be right.

This literally happens all the time. People snag better deals than others, people receive preferential treatment from staff over other guests, people get added perks all.the.time. that others don't get. My husband and I just went to a restaurant the other night. They asked if we were celebrating anything and we said our anniversary. We got a free champagne toast and free dessert. I didn't see any of the other guests around us get that. Happens all the time!

How do you define "make it right"?

The TV example was to show that one minor thing being non-operational is not cause for the airline to bend over backwards to make the guest happy. The Spa being unavailable on the ship isn't going to force NCL to bend over backwards for Spa guests.

 

NCL will refund people who paid for access and will probably take something ($200) off of the total for those who booked a spa stateroom. They'll probably throw in some OBC or free specialty dinner or something minor. NCL is not going to give anyone a full refund and NCL (it seems) is not going to let someone change the week of their cruise without penalty.

Well as someone who booked a Haven Spa room I sure would like to hear from them. It's now been 5 days since people first started posting on the roll call that NCL was contacting them about this issue. I'm trying to be patient and have yet to place a phone call or email to them first but patience is not my strongest suit.

I would like a refund of some sort for booking a spa level room and I'd like some additional compensation for the inconvenience. One can assume that since I booked a spa room I planned to spend a considerable amount of time in there and this really puts a kink in my plans. Would I be satisfied with additional on board credit? Probably. Depends on my mood and how nice the customer service rep is about the whole situation. I'm not a monster. However just because I'll take some additional on board credit doesn't mean everyone else should be satisfied with that. NCL should know that one size does not fit all and being in the service industry should have some sort of tiered compensation. Most companies do and you hope your client bites at the lowest offer but you know they might not always,

Do you really think NCL cares? I see you are new here, but there are always folks who want to change cruise dates after final payment for many reason, it does not happen. Think about the thousands of passengers who wanted to take their dream cruise to St. Martin, I bet they'd like to postpone for a few months. When it comes to cruise vacations, the only thing almost guaranteed is getting on the ship. Cruises have had ports changed, eliminated, shortened, days docked at a US port - the spa being closed a week is not going to cause a cruise line to allow a passenger to cancel and rebook (which is how it works).

Being in the business of hospitality NCL should most definitely care. Perhaps you've never worked in the hospitality industry but I have in upper level management roles and perhaps that bias is making me hold them to a higher standard. I know what it's like to write off thousands of dollars for "customer satisfaction" for things completely and 100% out of our control because that is the hospitality industry and customer service.

No it's not, I sincerely doubt most people book cruises just because of the spa, especially since only a very tiny percentage use it. Someone else mentioned the slide on the Gem, so many complained that their cruise was ruined and their kids were damaged because the only reason they booked the cruise was for that lame slide. We were looking forward to seeing Leo, apparently an amazing guitar player, on our Gem cruise. Guess who was on vacation that week?

AND, if only such a "very tiny percentage" use the spa and are most upset and affected by the closure then it should be nothing for NCL to make it right for that "very tiny percentage".

No it's not, I sincerely doubt most people book cruises just because of the spa, especially since only a very tiny percentage use it. Someone else mentioned the slide on the Gem, so many complained that their cruise was ruined and their kids were damaged because the only reason they booked the cruise was for that lame slide. We were looking forward to seeing Leo, apparently an amazing guitar player, on our Gem cruise. Guess who was on vacation that week?

I don't think anyone said most people book the cruise soley for the spa but some people do as evidenced by this thread and the other one. NCL has a choice to make it right or not for those most upset and affected by it. If they don't make it right people are going to talk and complain about it.

It turns out that the secret to happiness is practicing gratitude. Can you be grateful that you are marrying the person you love? Can you be grateful that you live a financially secure life? Can you be grateful that your house has four walls and a roof? Can you be grateful you have access to clean running water and indoor plumbing? Can you be grateful that you are alive?

 

None of this is to excuse NCL for their complete lack of communication on this issue. It is obviously ridiculous that they are notifying spa cabin passengers that the spa will be unavailable, and simultaneously still seeking spa passes online.

 

But *for your own benefit* can you please take the time to contrast your spa-less trip to the Caribbean with the hundreds of thousands of people who will still not have power, potable water, homes, food, clothing, etc while you sail on by.

 

Holding on to anger is like holding on to a hot coal in your hand and expecting it to burn the person you are mad at.

 

Sent from my Nexus 5X using Forums mobile app

OMG. Being upset you spent $8k on a honeymoon where you planned to spend a decent amount of your time in the spa only to find out you're unable to because it's closed, only after calling yourself and then not feeling really satisfied with the customer service experience literally has nothing to do with not being grateful about the fact you have potable water. Please direct me to where he said he's ungrateful for four walls and being alive because your "can you just be grateful..." **** is rich. No where did he say he's ungrateful for any of that.

You can simultaneously be devastated for the people affected by hurricanes while donating money to the Red Cross and also upset you spent $8k on something that isn't going to turn out as expected. Your honeymoon no less.

I'm incredibly grateful for my life and what I have but, shocker, I'm annoyed that I have a Haven Spa room and have yet to be contacted by NCL. It's not one way or the other.

If the maintenance issue grounds the plane, the guest isn't screwed. If the plane flies as scheduled but the TVs don't work, don't expect the airline to do anything for the guest.

 

 

I agree that OBC would be nice but that wouldn't make everyone (anyone?) happy.

Yes, because people book airplane tickets soley for the tv's. Your logic is terrible.

I'm on the same cruise. I'm also in the Haven and booked a spa room with the thought that the majority of my days would be spent in the spa. When you spend that kind of money you have every right to be upset that NCL is no longer able to fulfill what has been advertised to you and barely offers you an "oops sorry".