bernyp

You are quite right Blue Riband - I have been an avid reader of Cruise Critic but never posted, I do find it useful to read others points of view on all sorts of matters. On the subject of Cunard's loyalty points scheme I am not expecting any recompense - after all I am just a number to them, a cash cow, but I really cannot see the logic in their argument, and that's what really pees me off. I can get satisfaction in knowing I will not travel with them again, trouble is as they are part of the Carnival group I am running out of ships...........................

Thank you, thank you for all who took the time to comment - it is much appreciated and all the comments taken on board. I didn't make it clear that we did have insurance and most of the trip was covered but we were still a fair bit short of the actual cost!! The unfortunate thing as far as I was concerned that we have travelled Cunard for many years - this one was to be where we pushed the boat out a little so spent considerably more than normal. I just think it sad that Cunard take such a short sighted view, I just know that if I had run my business on their model I wouldn't have had many customers, after all in real terms what would it have cost them? - a couple of glasses of cheap fizz at the next officer's party! I know it wasn't their fault that I couldn't make the trip but it is their fault I won't be boardong another Cunard ship.

Thanks again to everyone who took time out to read my thread.

Having travelled in all the Cunard vessels over the past 20 years I was looking forward to celebrating my retirement with a Cunard cruise to Sydney, Australia, earlier this year. Unfortunately a few days before embarkation I was very unwell and unable to travel. The cruise, for my wife and I, was fully paid up and though the travel agent was sypathetic nothing could be done. No refund, no transfer to another Cunard cruise. No point in dwelling on my loss, just have to soldier on. I thought. As my wife is a Cunard snob and likes to rub shoulders with Captains, first officers and the usual hoi polloi found at officer's parties I would at least try and claim points necessary to take us to the next level of World Club membership - Diamond - top of the tree (or even crow's nest). I applied to recoup my points but my appeal fell on deaf ears - now this has wrankled with me all year, after all Cunard had received full payment for our cruise the only reason they offered was that the points are added to your account on completion of a sailing, not settling your invoice. However they are the losers, I don't even open the mailshots and emails they continually bombard me with any more.. Am I right ?? Opinions and judgements would be appreciated.