We were onboard this ship last week and first things first the staff onboard are absolutely amazing. So friendly and happy they really add to the experience.
Sadly the experience before hand had already tainted the trip. I was told 3 different reasons for the change to the itinerary. Their customer service team did not care at all and the extra day in Santa Cruz was pretty boring and really put a bit of a downer on first few days of the holiday. I have photos of the work being carried out on the boat to rename it.
TUI keep telling me it was for "reasons beyond their control" but it obvious its wasnt. I have spoken to ABTA and will be following through with the complaint.
Itinerary change due to re-branding.
in Marella Cruises (formerly Thomson)
Posted
We were onboard this ship last week and first things first the staff onboard are absolutely amazing. So friendly and happy they really add to the experience.
Sadly the experience before hand had already tainted the trip. I was told 3 different reasons for the change to the itinerary. Their customer service team did not care at all and the extra day in Santa Cruz was pretty boring and really put a bit of a downer on first few days of the holiday. I have photos of the work being carried out on the boat to rename it.
TUI keep telling me it was for "reasons beyond their control" but it obvious its wasnt. I have spoken to ABTA and will be following through with the complaint.