Northwestrider

Try a different browser Chrome, so say Safari works better.

Thanks for the information. Unfortunately, and as it is common with MSC, that section of website is not working.

 

I really wonder how MSC is going to be able to compete with other major cruises in the US when their website does not work half of the time. They are able to compete right now because of low prices, but what is going to happen when the prices start going up and the customers start complaining about their pre-cruise services (website, etc) Just my two cents.

After one issue after another, I CONTACTED Them over the phone and listed out all the areas of there site not working as it should be, anyways this rep said keep track of all the issue you run into and make a copy of them all and once you're on board bring them to the front desk and they make it right. He said he's been telling the managers in the corporate site but no one seems to doing anything. He said ever since he's been telling customers to bring in prof of these problems there's emails coming out once a week tracking how many Americans are boarding each ship and providing website errors and mismatching statements complaints. I have a folder full of screen shots of there sites with errors, failed to access, page can not load, maintenance come back later, and listing of different items, packages, base on the same accounts but different browsers, days, or computers I access the site on... I even show the rep via recording this on my cell phone and emailing him...

In one case the site had everything I've order over the phone with a rep name Marcos, however the next day I log back in and the drink packages we're missing as well as my Photo package... I called in and asked to speak with Marcos, 15 min later he calls me back, remember Me Steve, room 23abc Yes Sir, well today my booking all wrong check this, update that, and we get it worked out... Flash forward a few weeks later my room changed, packages missing, etc here we go all over again!!!... all I can say is here in North America we conduct business at a much higher standard then this...