Ryanv

12 minutes ago, alreadypacked said:

 

 

Hopefully this refund is truly granted to all passengers--without them having to call NCL and wait on hold for 2 hours [like I did this morning] trying to secure a 100% refund before NCL's Sunday 09-01-2019, 9:00 pm deadline arrived.

 

If I (or anyone) hadn't gotten through before 9:00 pm, would we have just been SOL?

 

 

  

 

This line in their email  is exactly one of the prime examples of Norwegian dropping the ball entirely. Why put a (less than 24 hour) deadline on providing a full refund for ANYONE who didn’t want to do the shorter itinerary. Makes zero sense in terms of customer service by telling customers they have until 9pm on a holiday weekend Sunday to cancel, when they have minimal staff on the phones. I spent 2 hours of my day today trying to rebook. So so wrong. 

It looks like they are allowing incoming ships but not embarkation. 

From Carnival Cruise's website:

Carnival Horizon 09/01/19 – PortMiami is closed to inbound traffic.  Port officials approved Carnival Horizon to dock this evening to give guests aboard the opportunity to disembark, with the requirement that it depart later tonight.  Our request to remain docked in port through Sunday afternoon was denied.  Regrettably, guests who are already in town for the September 1 cruise will not be able to board the ship this evening.
 
The port is expected to re-open as early as Monday or as late as Wednesday. Embarkation for your cruise will be delayed and we now plan to operate a shortened cruise, on the day the ship returns to Miami. 

I was also told by my agent that the 9/1 sailing has been cancelled and Norwegian will be offering refunds. 

13 minutes ago, detwings said:

Norwegian Breakaway – September 1, 2019 Sailing
Due to Hurricane Dorian in the Caribbean, the departure schedule for the September 1, 2019 voyage on Norwegian Breakaway has been revised to accommodate an earlier check-in beginning at 9 a.m. All guests must be at the port by 11 a.m. or sooner, as the United States Coast Guard will be taking all necessary precautions to prepare the port for closure later that day, in advance of the storm.  The ship will sail her original Western Caribbean itinerary.

This was actually the update that I called my travel agent about, to see if we could get a flight in prior to 11am and that was when Norwegian told her the cruise is cancelled and will be offering refunds. It also looks like they pulled down the previous 4:00 update from their site. This doesn't look good 😞

I am booked on the 9/1 sailing on the Breakaway. I booked via Delta Skymiles Cruises. Was originally scheduled to fly in tomorrow at 11:23am (flights were booked via Norwegian thru free at sea). After seeing the update that they were calling for all passengers to be at the port no later than 11am tomorrow, I just called Skymiles Cruises to see if we could get an earlier flight and the rep contacted Norwegian and came back to tell me that Norwegian has cancelled this sailing. I know this is quite different from their 4:00 update...has anyone else heard this yet?? 

Quick question, i’ve never cruised with NCL and I’ve just gotten the option to bid on an upgrade from my balcony room to a mini suite. Based on the pictures on their websites, the two rooms don’t really look much different at all. Can anyone with any knowledge give me any pointers on if it’s worth it to put in a bid for an upgrade? Thank you!