So I've been having the same issues with Ocean Ready/ Ocean medallion apps on my iphone. Here's what I've learned so far:
1. To link your reservation successfully in any of the apps no matter which you download and use first, you must set up your name exactly as you booked your cruise when creating your ocean compass account. So for example, if your legal name is Robert Smith and this is how you are documented for the cruise, do not set up your Ocean account as Bob Smith. Even with the correct reservation/booking number, the reservation with not sync if the names don't match. If you have already done this in error, you'd think you'd just be able to change your name in the account profile section and be good. But no. This did not work. Instead, you will literally have to create a new account login using a different email (luckily I have 2 emails).
2. Ocean ready was not an available app on the iphone as of 11/15/17. Trust me, I spent 3 hours looking in every way possible. Magically, as of 11/16/17, the app is now available. If you don't successfully find it by searching "Ocean Ready" try searching "Ocean Compass" instead. The app was the 4th choice down for me.
3. Despite finally successfully putting Ocean Ready on my iphone and correctly linking my cruise (which leaves in just 2 days), I am still not yet able to use this app. I either get booted out saying there was a data error or when I do get in, it is saying I can't yet upload necessary docs and images due to my guest information not being complete in the cruise personalizer. I have double checked this perhaps a dozen times online and it says "complete", but still not syncing correctly in the app...
4. I concur that this whole ocean medallion thing might not have been ready for prime time. At a minimum, the apps are not. I suppose I'm still happy to be a guinea pig though, as if they do figure it out, it should be very very cool.
Once I'm onboard, I'm hoping all of these glitches won't matter and I'll report back on the experience.
Social Ocean App
in Princess Cruises
Posted
Hi all,
So I've been having the same issues with Ocean Ready/ Ocean medallion apps on my iphone. Here's what I've learned so far:
1. To link your reservation successfully in any of the apps no matter which you download and use first, you must set up your name exactly as you booked your cruise when creating your ocean compass account. So for example, if your legal name is Robert Smith and this is how you are documented for the cruise, do not set up your Ocean account as Bob Smith. Even with the correct reservation/booking number, the reservation with not sync if the names don't match. If you have already done this in error, you'd think you'd just be able to change your name in the account profile section and be good. But no. This did not work. Instead, you will literally have to create a new account login using a different email (luckily I have 2 emails).
2. Ocean ready was not an available app on the iphone as of 11/15/17. Trust me, I spent 3 hours looking in every way possible. Magically, as of 11/16/17, the app is now available. If you don't successfully find it by searching "Ocean Ready" try searching "Ocean Compass" instead. The app was the 4th choice down for me.
3. Despite finally successfully putting Ocean Ready on my iphone and correctly linking my cruise (which leaves in just 2 days), I am still not yet able to use this app. I either get booted out saying there was a data error or when I do get in, it is saying I can't yet upload necessary docs and images due to my guest information not being complete in the cruise personalizer. I have double checked this perhaps a dozen times online and it says "complete", but still not syncing correctly in the app...
4. I concur that this whole ocean medallion thing might not have been ready for prime time. At a minimum, the apps are not. I suppose I'm still happy to be a guinea pig though, as if they do figure it out, it should be very very cool.
Once I'm onboard, I'm hoping all of these glitches won't matter and I'll report back on the experience.