Redjag

Please look at that Terms and Conditions on their website and then look under Smoking Policy. It states designated outside areas. It does not mention Balconies. I am not sure how many variations of their Tand C s we are expected to look at before booking.We consulted their website which I would expect to be enough.

On Saturday my wife and I booked a 32 night cruise on Black Watch in November 2020 for our Golden wedding . We read the Terms  and Conditions to check their smoking policy as we both hate smoking, having lost relations to cancer because of it. Their Terms state "Smoking is allowed only in designated areas". No where did it mention balconies as a designated area.

I was looking on here and noticed a review which was very critical of smoking on the balconies.

I immediately rang Fred Olsen to seek clarification as there was no way that I wanted to stay in a cabin surrounded by smokers. No disrespect to them, but that is my choice.

Fred Olsen's position was that you have booked and accepted our terms and conditions so you can not cancel without loosing your £1850 deposit. This was done within 2 hours of our booking. They do not allow any cooling off period at all.

My travel agent escalated it but Fred Olsen were not prepared to even consider it.

So as it stands we either loose our deposit by cancelling or we pay the rest of the balance.

I am not sure how all of this fits in with their "Enjoyment guarantee".

Please read all of their Terms or you could be in for a nasty surprise !!