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2 hours ago, Dr H said:

I feel obligated to throw my 2 cents into the kerfuffle. Been on D8 several times in suites, as well as lower decks. D8 is noisy, probably more so than D6 over the theater. Plus I have the irrational fear of the pool on D9 leaking onto me during the night.  

Not an irrational fear-: A pipe that fed the pool did spring a leak when we were in our cabin ( interior, deck 7) middle of the night!

The sound of water rushing around our cabin was disconcerting to say the least.

Then they took a few hours banging and drilling trying to fix it! 
The front desk were worse than useless, saw no reason to move us and couldn’t see why we had a problem sleeping! 
We did move after 4 hours and refused to move back!

Our upcoming cruise in November has an off ship evening listed. I’m hoping it won’t be replaced by an onboard evening as they did on our last cruise! 
 

The evening isn’t the only reason for booking Azamara ( small ships, port times, central docking, customer base and food) but does add an extra je nais se quois to the trip!

59 minutes ago, CavershamCruiser said:

Thank you all for your insight into embarkation. The moral appears to be book a Suite, we haven’t, try to avoid Civitavecchia, we haven’t and take plenty of refreshments!! I’m not sure it will be a relaxing start to the cruise but I’m very much looking forward to it.

The cruise more than makes up for the slightly uncomfortable wait to board! 
Have a great time!

Just now, Laganlady02 said:

All the same location just with suite designation. No one handing anything out as tables are set up with flasks of coffee, hot water, juice and bottles of water. I have also seen cookies and small pastries.

Have been cruising with Azamara for 15 years and this has been the practice every time.

Maybe it was your particular embarkation port?

 

 

We embarked at Civitavecchia last November. It was a shower! No priority boarding, no refreshments apart from one small bottle of water between us. Hard plastic seats.

Four hour wait. 
Our next cruise leaves from Barcelona, I’m hoping for a better experience!

23 minutes ago, laurieb said:

I've seen refreshments out every time we've been waiting to embark.

Maybe they were handing them out in the suite guest area but unfortunately not in ours!

I'm taking my own refreshments next time! 

9 hours ago, Dr H said:

Maybe I was on a carbonara high, but there was juice, water, and chocolate cookies at the Civitavecchia terminal last November. I know I'm special and deserving, but I can't believe they did the catering just for me...

You must be special, we didn’t get anything apart from one bottle of water between us! We waited for 4 hours, it was the worst embarkation we have ever experienced! 

Are you a member of any of the RCCL loyalty groups, ie Celebrity etc?

Our level with Azamara showed on Celebrity. Which would provide you with the necessary evidence.

However, If  your level had been earned by cruises on other lines and last March was your first Azamara cruise then it would not count now. 

51 minutes ago, DebbieMacG said:

As far as I’m aware everyone got the letter offering both. I’m in the U.K. as well and everyone on the cruise I met with from the U.K. seemed to get the same offer. So what nationality didn’t get both offers? 

I believe they were European, possibly Belgium. Also see post 4 above, Norn Iron

2 hours ago, DebbieMacG said:

The FCC was 50% of cruise fare paid less taxes not 2 days,  that was the amount for the refund, applied immediately. This was the choice for everyone regardless of where they were from. I’m not sure what you mean about unequal treatment? 
 

I rang Azamara this morning and got told our FCC on the phone and given the voucher numbers. They were on our account but we hadn’t been emailed. I suggest if you haven’t heard to ring Azamara direct. 

I was told by a couple of people onboard that they were only offered one option, not both. They thought it might have been because they had used an agent, but also it is possible that their nationality was the cause. 

Our agent phoned Azamara yesterday, the fcc has now been applied to the new booking.

We have been given 50% of the amount we paid as fcc but only the cruise fare not the taxes.

Ie if Cruise fare £1000

taxes Circa £225

Total paid £1225

£500 to be given as fcc.

When we were at the captains q & a we were told it would be 50% of amount paid in fcc, which is not quite the case. 
 

22 minutes ago, laurieb said:

It's not been that long; I'd give them time to get it done...

We were told onboard the certificate would be with us, at the latest, in 40 days. With Azamara’s great shoreside administration I doubt I would get anything without a call ( or two!).

We are looking to book a cruise, which we cannot do until we know the fcc is available to use. 
 

Just phoned Azamara again. I’m told the fcc will be linked to our previous booking number and applied when we book the next cruise.

It’s not the amount I was expecting but better than nothing!

If you were on the cruise I would phone Azamara as they don’t seem to be sending anything out.

I booked direct, we received the letter offering either two days refund or the 50%fcc.

I am wishing we had taken the two days refund now! 
 

I heard from a Canadian on the cruise who phoned Azamara just before Christmas and, after some typical denial, managed to secure her fcc. 

 

We were on the Onward cruise that lost power in the Med, Nov 2023.

Azamara offered either two days refund or FCC of 50% of cruise fare paid.

we opted for the fcc. 
Where do I find how much was given to me and where it’s shown? 
I have received an email from Azamara which was complete gobbledegook! 
They  haven’t replied to my second email, having closed my enquiry for some reason.

Cabin 7055 Onward

Inside cabin

We had this cabin for two nights! Then a pipe from the swimming pool broke, which meant we got no sleep while they fixed the pipe. 
We moved cabins to 7075, Balcony cabin. All fine.

This thread has made me look at the cruise before ours! It does look like it is a chartered cruise. I haven’t found out who has chartered the ship. 
My TA has no idea.

sounds weird but I’m hoping it’s not a lifestyle cruise!

18 minutes ago, ak1004 said:

 

So you know for sure that Quest is chartered for a “Lifestyles “ cruise at those dates? is it published anywhere? How do people know about those cruises?

Yes, it is advertised by the company “ Lifestyles” . I assume people who take that type of cruise are offered the cruises by advertising in the various publications they frequent/ read.

It’s booked for a “Lifestyles “ cruise. 

We are not cruising for a few months but I’m a bit peeved that Azamara has married my other half off to another woman!

It appears he is going on a different cruise than me, lucky him though it’s in a suite to Japan! 
still no sign of either of our loyalty status though!

1 hour ago, davecttr said:

Did you visit the Planet Bar on deck 18? The equivalent on Ventura vibrated when the ship was moving. I suspect the whole stern area has vibration problems.

No we didn’t but we did notice the Beach House vibrating massively!

Just a heads up about this cabin.

It’s on deck 11 aft.

balcony cabin.

Possibly  the worst cabin we have ever been in!

When we booked we thought we had checked carefully but missed the room attached to the side where the 

room stewards keep the cleaning equipment etc.

We had assumed the area was just a walkway to the rear cabins, it is not shown properly.

We were woken before 7am every morning with the banging of the metal trolleys on the wall, doorframe etc. Impossible 

to sleep through.

The cabin also suffers from extreme vibration from the thrusters, which seem to have also been used not only at docking time but also whilst  at sea during the night.

Not the relaxing cruise we had hoped for!

We ate in either The Glass House or The Beach House on formal nights dressed in chinos and shirt. No issues at all, they are extra cost but around the £20 ish mark, depending on what you eat.

Just got back.

Azura, one week cruise from Malta.

I can  confirm that on our cruise there was no need for formal dress to dine in either the Beach house or The Glass House. Or, obviously, the buffet.
We could also drink in Brodies.

we did not try to enter other bars or the theatre.