Can anyone tell me which government authority should i direct a complaint about a chipped porcelain in my oatmeal served on Holland America’s Noordam, while she’s entering the port of Picton, New Zealand? If i had not spat it out (along with sliced almond) in time, that would have broken a tooth!
I met with some managers twice while on the ship. They offered me a meal in their specialty restaurant. I declined, and requested the same amount of money be given to a charity. But they said that that’s not their company policy. I asked for a written explanation, which they said could only be given from their head office. They said it would take ten days. Now ten days have now passed, and i have yet to hear from them.
This incident should not be covered up and forgotten. Some government authority should ensure that no future Holland America passenger would get hurt.
The company has its head office in the US, but the incident occurred in New Zealand. Which jurisdiction is in charge?
Where to report about a porcelain chip in my oatmeal (Holland America's Noordam)?
in Cruise Foodies
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Can anyone tell me which government authority should i direct a complaint about a chipped porcelain in my oatmeal served on Holland America’s Noordam, while she’s entering the port of Picton, New Zealand? If i had not spat it out (along with sliced almond) in time, that would have broken a tooth!
I met with some managers twice while on the ship. They offered me a meal in their specialty restaurant. I declined, and requested the same amount of money be given to a charity. But they said that that’s not their company policy. I asked for a written explanation, which they said could only be given from their head office. They said it would take ten days. Now ten days have now passed, and i have yet to hear from them.
This incident should not be covered up and forgotten. Some government authority should ensure that no future Holland America passenger would get hurt.
The company has its head office in the US, but the incident occurred in New Zealand. Which jurisdiction is in charge?